Fire on the Exhaust Deck 9

Item: Carnival Freedom
Rating: 4.4
Author: vetlover

Carnival Freedom Cruise Review

vetlover

Contributor Level: Second Mate

Cruises: 7+ cruises

Reviews: 12

Helpful Votes: 103

Overall rating:

4.4 out of 5

5 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: May 23, 2022

Ship: Carnival Freedom

Cabin type: Balcony

Cabin number: 1050

Traveled as: Couple

Reviewed: 2 years ago

Review summary

The ship had a fire that disabled it. The rear tail was burned. Fortunately it was in Port. Grand Turk. The Mardi Gras was docked next to it.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Stan was the Best. He was the maître d’ in the Posh dining room. Unlike Christina he owned the problem and fixed it.

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Christina in Guest Services (GS) was impatient and caused a delay in getting a problem resolved. At 3:30 AM I went to GS. I had all of the documentation needed but she refused to look. She insisted that Carnival Corporate be contacted. A day later after my sending requests to Carnival Care fortunately her Manager contacted me. He apologized and fulfilled their original commitment. So much for her being a “Customer Guest Services” Rep. This all happened with two days left on my cruise. THEN the ship caught on fire.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Avoid use of Guest Serviced

Thumbs up

Ports of call

Amber Cove (Puerto Plata), Dominican Republic

5 out of 5

Grand Turk Island

5 out of 5

Since we were stranded there for 2 extra days the island businesses raised their prices.

Thumbs Up 0

Disembarkation

5 out of 5

Since we were stranded for two days on the Freedom this process went Great! We received the same cabin assignment on the Conquest.

Traveler Photos

7 Comments

vetlover 2 years ago

The Back to Back was great. It was a 4 day and 5 day B to B. Instead of 9 day cruise it ended up being an 11 day cruise. We were picked up by the Conquest. They welcomed us on board like we were Royalty. Fortunately for Monday’s return, it was Memorial Day. I was back on the job Tuesday as planned.

Thumbs Up 0

Flag

vetlover 2 years ago

I definitely feel being docked at the Port when the fire started was a plus. There was no panic. Safety protocols are in need of attention. We never heard the alarm that should be sounded. We asked other Guests and did not either.

Thumbs Up 0

Flag

byhisgrace 2 years ago

Thanks for your review. Glad that everyone was safe

Thumbs Up 0

Flag

CurlyCruiserYAY 2 years ago

Woohoo

Thumbs Up 0

Flag

javawoody 2 years ago

Thanks for the update

Thumbs Up 0

Flag

Gwbigdog 2 years ago

Thanks for sharing your cruise fire 🔥

Thumbs Up 0

Flag

AuntPinkie 2 years ago

Appreciate your feedback. Sorry you had a poor experience with guest service but happy it was resolved properly. Glad you enjoyed your cruise otherwise.

Thumbs Up 0

Flag

Other reviews of this sailing

The Ships On Fire!

Fun time, even with the fire…

Wonderful Caribbean Cruise