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Carnival Freedom Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 22

Overall rating:

2 out of 5
Verified Review
Carnival Freedom

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: April 22, 2017

Ship: Carnival Freedom

Cabin type: Balcony

Cabin number: 6259

Traveled as: Large Group

Reviewed: 3 years ago

Review summary

It was nice to get away and enjoy the Caribbean,if you did not have to deal with some of the ship's management.After waiting two hours in the ho;ding area we were allowed on board.In our room we found that the toilet did not work,Our room steward was great and came right down.He called maintenance but no one showed up.After 3 hours and 3 phone calls we left for dinner,returned to find the toilet working.

My wife bought the "Bubbles" drink package.We found that each time she asked for the coke to be left in the can,she was charged $2.88.I talked to a costumer service lady who told me that the mgr would call me.He never did.The costumer service personnel need costumer relations training.

My wife looked forward to exercising and sitting in the steam room.The steam room was broken,and would not get fixed until the end of cruise,with a part in Galveston. Why could not have the part waiting for us in one of the ports?

The buffet food was good but the dinning room just O.K.Several times those in my group did not eat their main course.

The pool area on the Lido deck was a continual party and those there were having a great time with loud Rap music,but I would not recommend this for anyone over 40.

To top it off,when deplaning,we rode down the elevator.The ship lost power and the elevator came to an abrupt halt,stopping us between floors.There is no direct phone in the elevator and the call button would not work with the power out!!

Ship experiences

Food and Dining

3 out of 5
above

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5
Great room steward who remembered our names.Very poor costumer service personnel

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
Very small balcony

Ports of call

Galveston, Texas

3 out of 5

Montego Bay, Jamaica

3 out of 5

George Town, Grand Cayman

5 out of 5

Cozumel, Mexico

3 out of 5
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