Carnival Freedom Cruise Review to Caribbean - Western
Sail Date: August 29, 2009
Ship: Carnival Freedom
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 7 years ago
Review SummaryCarnival was wonderful and I highly recommend taking a cruise with them. However, customer service sucks......I was promised a $140 voucher to book a hotel room anywhere, the perk for booking the cruise with them. When booking said room, I called the hotel and they informed me that their pool would be under construction along with part of the hotel. When letting know of this unacceptable condition they told me that since I used the voucher, it could not be refunded, or another one issued. We cancelled our reservation to that hotel and we had to pay out of pocket over $200 for a hotel room. VERY disappointed in customer service. I don't think I would ever use them again, just leaves a bad taste in my mouth that they didn't come through with what they promised me after booking a $2000+ cruise through them.
Food and Dining
Service and Staff
Cabin / Stateroom
Ports of Call
Don't Miss: Isla Twister---AWESOME! And its all inclusive too, food and drinks were great.
Pros: Carnival has great excursions and terrific food
Cons: The embarkation process needs to be tweaked a little bit...we were on the bus waiting to leave to get to the ship for over an hour.