Carnival Freedom Cruise Review to Caribbean - Western

Contributor Level: Deck Hand

7+ cruises


Helpful Votes

4 out of 5


Sail Date: August 29, 2009

Reviewed: 7 years ago

Traveled As: Couple

Room Type: Balcony

Carnival was wonderful and I highly recommend taking a cruise with them. However, customer service sucks......I was promised a $140 voucher to book a hotel room anywhere, the perk for booking the cruise with them. When booking said room, I called the hotel and they informed me that their pool would be under construction along with part of the hotel. When letting know of this unacceptable condition they told me that since I used the voucher, it could not be refunded, or another one issued. We cancelled our reservation to that hotel and we had to pay out of pocket over $200 for a hotel room. VERY disappointed in customer service. I don't think I would ever use them again, just leaves a bad taste in my mouth that they didn't come through with what they promised me after booking a $2000+ cruise through them.

Pros: Carnival has great excursions and terrific food

Cons: The embarkation process needs to be tweaked a little bit...we were on the bus waiting to leave to get to the ship for over an hour.

Recommends Carnival Freedom? Yes!

Food and Dining
Can't say enough about the food and the wait staff, just excellent!
Cabin / Stateroom
we stayed on a balcony stateroom, midship---deck 6. beautiful
Service and Staff
Ship Quality
Beautiful ship!
Colon, Panama
Tours were so OVERPRICED. If you want to see the canal up close and personal, get a cab.
Puerto Limon, Costa Rica
We went white water rafting. Great trip, but note that the bus ride is over an hour.
Cozumel, Mexico
The place to buy jewlery.......
Don't Miss: Isla Twister---AWESOME! And its all inclusive too, food and drinks were great.

Was this review helpful?

Be the first to comment

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top