Dissapointed with Ecstasy

Carnival Ecstasy Cruise Review to Caribbean - Western


Contributor Level: Third Mate
Experience: 7+ cruises
Reviews: 2
Helpful Votes: 10

Overall Rating:

2.0 out of 5
Verified Review
4 Night Western Caribbean (Miami Roundtrip)
Sail Date: September 14, 2015
Ship: Carnival Ecstasy
Cabin Type: Balcony
Cabin Number: E218
Traveled As: Couple
Reviewed: 2 years ago

We have sailed many times before with Carnival but this last cruise was very disappointing due to:

1) Sail Card did NOT work properly for one of us the whole cruise despite repeated attempts to correct by Guest Services. This malfunction created embarrassing stops to embark and disembark in ports...Very inefficient response.

2) I was not alerted when I made reservations that Cabin E-218 had a make- shift bed that barely could fit in the space. My wife ended up injuring one leg trying to walk around the bed with so little space...

3) The Wind Star restaurant Any Time Dining is a joke...The average time to serve was very slow and disorganized. Dinner took 90 minutes.

4) Key West Kajak Tour: we were left in Downtown by the shuttle driver who was very rude and did not provide any information how to get back to the ship..

5) Store Trends in Promenade Deck  a person named Sandra was very rude and treated us like we were going to steal something...

One good remark for Michael our Cabin steward was very nice and helpful.

Food and Dining

1 out of 5
Food was OK but service was very slow and disorganized

Onboard Activities

1 out of 5
Boring and limited

Entertainment

3 out of 5

Service and Staff

3 out of 5
Michael in Cabin Deck 7

Ship Quality

1 out of 5
Cabin E-218 should be redesigned...

Cabin / Stateroom

1 out of 5
Too small space to walk around bed...
You can hit your back head many times due to the poor design with the extra beds on top...
You should be alerted when making reservations...

Ship Tip

Is getting too old.. TV in Cabin is a miniature
Only ONE plug socket...
Needs to have more balconies...
Needs to provide FOOD for late arrivals in Cozumel after taking Tulum Tour organized by Carnival.

3 out of 5
Too short stay...
3 out of 5
Tulum Tour is too long and tiresome
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