After Closing Out my Account, Monies in my Checking Account Were Tied Up

Carnival Ecstasy Cruise Review to Caribbean - Western

rmp923

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 17

Overall rating:

1 out of 5

Verified Review

4 Night Western Caribbean (Miami Roundtrip)

Sail date: September 14, 2015

Ship: Carnival Ecstasy

Cabin type: Inside

Cabin number: M137

Traveled as: Singles/Friends

Reviewed: 9 years ago

Review summary

I got home to check my checking account balance and discovered that about $900.00 had been debited from my account from your cruise line. I saw were my account had been paid on the 18, yet I had a $900.00 balance pending to be deducted from my account.

I needed to access monies from my account to pay bills and do other things. I contacted the Cruse Line and was told it would be deleted. I asked the Cruise Line to send the notice immediately to my checking account and gave them the fax number. As of Monday night, the charges were still pending.

This makes it impossible for me to access my monies. I am very upset that they would attached my monies after they have been paid in full. This is not acceptable. I don't like the business operations of this Cruise Line. I closed my account out at $14,000. Wasn't that enough of my money. How much more should be required for this cruise line. Really. You owe me interest on my moneis. Maybe even writing letters to my creditors stating why I cannot pay them on time. I was unable to buy gasoline for my car to go to the store to buy needed things with monies that I could not access. Very upset. Is there some organization that I should report this cruise Line to. I'm looking. I will report as soon as I find the organization.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

I'm too upset to consider the cruise.

Thumbs up

Ports of call

Miami, Florida

1 out of 5

Key West, Florida

3 out of 5

Cozumel, Mexico

3 out of 5

18 Comments

bettyjmiller1 9 years ago

For someone to spend $14,000. on a ship they must either be a strong gambler or an alcoholic.

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laurabailey90857 9 years ago

I don't understand people that get so mad about the debit card holds. it is posted on the cruise lines website and MULTIPLE forums that these holds happen. I don't think you should complain or expect them to immediately just "put it back". it doesn't work that way. Holds are very tricky and you can't always force it to hurry back once it is in motion. maybe you don't understand all that if you don't work with money and card transactions everyday, but seriously? You have all that money and don't understand the rules and how banking transactions work? They don't tell you not to use your debit card because it's a funny joke, they tell you because holds are a drawn out process to clear sometimes. DUH!

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kaleigh 9 years ago

must have added one too many 0's.

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bamanurse 9 years ago

sounds like an authorization hold, this review is biased. you over spent and now you're pissed with them because u messed up. that's so not cool.

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glomarrone 9 years ago

I hope by now this is all straightened out. Please let us know.

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72betty 9 years ago

do you think I could use a prepaid card

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pkjones73 9 years ago

gambling problem maybe?

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caybby 9 years ago

All I want for Christmas is Carnival gift cards

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pkjones73 9 years ago

amen!

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robindawson 9 years ago

Don't use debit .....gift cards, credit or cash ...... If I had 14,000 to spend on a cruise it wouldn't have been on the smallest oldest ship carnival has lol

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pattip37651491 9 years ago

wow must have been some cruise hope everything works out ok

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caybby 9 years ago

I can't either 14000 dollars that's a car!!!

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anetmarie 9 years ago

How someone

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anetmarie 9 years ago

I can't see have somebody spend that kind of money on a cruise

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pkjones73 9 years ago

yeah the pending status is the bank, not the cruise line

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caybby 9 years ago

@deedee were pinching pennies over here too!! Interior rooms all day lol!!

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CrusinTim 9 years ago

The best direction I can give you is to write to CLIA (Cruise Lines International Association) at this address... http://www.cruiseforward.org/contact They may not be able to help you directly but may be able to lead you in the next direction. I would also write a hand written letter to Carnival Cruise Lines at the address given here... http://www.carnival.com/about-carnival/about-us/address.aspx . Have you attempted to contact Carnival at all? Did you book directly with them or through an agent? If through an agent, have them make some calls on your behalf as well. Good luck :)

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bamanurse 9 years ago

if you spent 14,000 on a cruise $900 should not stop you from paying your bills.

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