Mediocre at best
Carnival Dream Cruise Review to Caribbean - Western
7 Night Western Caribbean (New Orleans Roundtrip)
Sail date: June 04, 2017
Ship: Carnival Dream
Cabin type: Oceanview
Cabin number: 1395
Traveled as: Family (older children)
Reviewed: 6 years ago
Review summary
We were very disappointed with this cruise.This was our third cruise on three different cruise lines and it couldn't hold a candle to the other two. Nothing about the cruise was outstanding, but our experience with the gift shop was absolutely awful! I purchased two inexpensive tee shirts from their sale table. They were $16.95 each or 2 for $20, so I didn't expect much. When I wore one of the shirts on our shore excursion the next day, the stitching began unraveling and coming apart almost immediately. When I took it back to exchange it, the sales clerk said they couldn't take it back because I had worn it. I tried to explain that it was obviously defective, but she said that it didn't matter, she couldn't take back anything that had been worn. When I asked to talk to the manager, he told me the same thing and that it was company policy. I asked to talk to his supervisor and he told me his supervisor was in Miami, so I asked him to call Miami. He asked me to come back in 30 minutes, after he had a chance to talk to his supervisor in Miami. When I returned, he told me that he was allowed to exchange this one shirt, but he was told not to accept any more returns from me. All of this over an obviously defective $10 shirt for a customer who had spent several thousands of dollars on a cruise for 5 people. Our previous cruises were on Norwegian and Holland-America and they were both far superior in every respect to Carnival. We will never cruise Carnival again.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't
Ports of call
Mahogany Bay, Roatan, Bay Islands, Honduras