Carnival cutting costs and quality

Item: Carnival Dream
Rating: 3
Author: yeti38

Carnival Dream Cruise Review to North America

yeti38

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 48

Overall rating:

3 out of 5

Verified Review

Rountrip New Orleans

Sail date: December 26, 2016

Ship: Carnival Dream

Cabin type: Inside

Cabin number: 6205

Traveled as: Couple

Reviewed: 7 years ago

Review summary

Carnival should take a look at revamping the employee compensation package as the employees seemed disgruntled and overworked. The employees also seemed to be asking for tips in passive aggressive ways, this was disconcerting and lowered the onboard experience. There was other evidence of cost cutting in the cleanliness of the ship as well as worn chairs and stained furniture and bedding. The overall food quality also suffered. Over the last ten years there a continued dramatic reduction in quality that will lead us to look elsewhere for our cruise needs.

Ship experiences

Food and Dining

3 out of 5

Entertainment

3 out of 5

Dive in theater was great. Comedians were ok.

Service and Staff

1 out of 5

A crew member took food from a strawberry platter we had delivered to our room and the drink waiter in the scarlet dining room lied to us about the drinks we purchased only to be discovered that we were overcharged when reviewing our portfolio. Somehow an additional charge was added to our bill from the punchliner club for drinks we never ordered. These issues were resolved but left a bad taste.

Cabin / Stateroom

3 out of 5

This room is nice but the bulk head door to the outside deck was near and people would open and close it after we had gone to bed causing a huge clanking noise. This interrupted our sleep consistently.

Ship tip

When debarking for excursions get there about half hour early to get of boat quickly.

Thumbs up

Ports of call

New Orleans, Louisiana

5 out of 5

The Chateau hotel is adequate and the location is fantastic. Staff was very friendly and helpful.

Thumbs Up 0

Costa Maya (Mahahual), Mexico

5 out of 5

The trip to kohunlich was great very impressive Mayan site.

Thumbs Up 1

Mahogany Bay, Roatan, Bay Islands, Honduras

5 out of 5

Eco walk bridge tour had many steps if you are out of shape skip this one.

Thumbs Up 1

Belize City, Belize

5 out of 5

River Wallace eco tour with Splash waves was great with Clayton. Altus Ha is impressive if you like Mayan ruins.

Thumbs Up 0

Cozumel, Mexico

1 out of 5

All inclusive at Occidental hotel is not worth the money. Too many people with no access to chairs or shade. Food quality was poor also and drinks were terrible

Thumbs Up 6

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