Carnival Dream Cruise Review to Caribbean - Western


1 cruise (first)


Helpful Votes

1 out of 5

Fell ill $125.00 Assessment then $2700.00 charge to Credit card No estimate or details.

Sail Date: August 14, 2016

Reviewed: 2 months ago

Traveled As: Couple

Room Type: Balcony

Medical staff ok but they made a decision with no consultation or options given to take us off the ship via Coast Guard Cutter. Midnight, 75 mile ambulance ride then charged my credit card $2700.00 with NO itemization or details or approximation on charges anticipated. Another one of their revenue enhancement policies along with BLOCKING my global roaming phone when I had bars and could see the cell tower. Worst part is they denied they were doing it with their customer facing folks lying to me (they don't know) but when I challenged their management on it they refunded the full price for the service. Why would they do that? To protect the revenue from the 2000 others who did not challenge it. Like clockwork bars there .at 1 minute to 6 I have roaming, 1 minute past 6 same bars no reception. Blocking a service I pay for to charge $2.00 a MINUTE on cabin phone. Don't use these people under ANY circumstance. They did call to check on health issue but likely only to assess how much they could get away with charging sick customers with no options. NOT GOOD

Cabin / Stateroom
Great service staff did all we asked. This is not a people issue its a management policy issue of the worse kind
Embarkation and Disembarkation Basically thrown off ship rather than allowed to finish cruise. Some jumbo jumbo about legal issues
Ship Quality
Smelt like a sewer in corridor outside our cabin the entire cruise despite complaining EVERY day. Nothing done. It was just plain GROSS.
Destinations and Excursions
Part of illness issue was ineffective coaching on snorkeling and aspiration of salt water
Onboard Activities
So so
Pools like sardine can.
Service and Staff
Our cabin guy was awesome
Food and Dining
New Orleans, Louisiana
Not be on the boat so all good.
Mahogany Bay, Roatan, Bay Islands, Honduras
Beach. The rest was extra charge
Belize City, Belize
Didn't dock there so it's false advertising (offshore) then charges to get to what we went for.
Cozumel, Mexico
Absolute ZOO on what was a nice place 30 years ago. People everywhere hassling you to spend money on cheap merchandise over priced. One shop wanted $35 for an item I saw at $10 elsewher. Bought a duffle bag whose handle or strap broke 1st time we put it on with a few clothes in it. Awful experience all round



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