Not up to Carnival Standards

Carnival Dream Cruise Review to Caribbean - Western


Contributor Level: Cruise Director
Experience: 7+ cruises
Reviews: 3
Helpful Votes: 15

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: August 14, 2016
Ship: Carnival Dream
Cabin Type: Suite
Cabin Number: 7256
Traveled As: Family (older children)
Reviewed: 11 months ago

I love Carnival, but this boat was not up to the Carnival standard that we are accustomed too. First off, we got a suite, which should come with priority. Well, it took me finding our stateroom service guy and asking him where our luggage was for us to finally get luggage 4 hours after boarding. Our room was supposed to be done when we boarded, and was not. It also was not cleaned well. The closet doors had hand prints among other grime and dirt on them. It did not feel clean. Our stateroom service guy asked us to choose morning or evening for a turn down. We used to get both. With the price of a suite we should get both. Maintenance was in our room 3 times without notifying us. We had to exchange out our beach towels at the pool. The stateroom guy only did it once after he overheard us complaining on the way to exchange them at the pool. The water at dinner at the tea smelled like fish. It was gross. Did not feel like the food or cleanliness of the dishes was up to Carnival standards. Overall,  very disappointing. The boat was full of rust spots and places where the floor was giving way (like on the sports court) . The excursions were great! The waitstaff in the dinning room especially Juliana were great. Otherwise, not up to what we are used to on Carnival.

Food and Dining

3 out of 5
water smelled like fish, food not up to carnival standards

Onboard Activities

3 out of 5

Entertainment

5 out of 5
Comedy show was good. Movies were good. Build a Bear was a lot of fun

Children's Programs

5 out of 5
Build a bear was fun

Service and Staff

1 out of 5
Our stateroom guy could never be found. We also had to change out our own towels at the pool and maintenance was in our room 3 times unannounced.

Ship Quality

1 out of 5
Ship was dirty, water smelled like fish, room was dirty.

Cabin / Stateroom

1 out of 5
Cabin was dirty and needed maintenance. At least they thought it did. They were in our room 3 times unannounced.

Ship Tip

Water slides hurt your back. Need redone. The have bumps that leave a mark!

1 out of 5
Do not stay downtown. Also be careful at the mall. My husband was verbally assaulted int the mall and told to give money to a gang kid or he would be cut.
5 out of 5
Fun on extreme zip line. Beach was OK>
5 out of 5
Super fun swimming with sharks and rays. Plus Caye Caulker Island is beautiful.
5 out of 5
Always fun on the Sail and Snorkel with Johnny Dep:)
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