Not up to Carnival Standards

Item: Carnival Dream
Rating: 2
Author: RhondaHagood

Carnival Dream Cruise Review to Caribbean - Western

RhondaHagood

Contributor Level: Cruise Director

Cruises: 7+ cruises

Reviews: 6

Helpful Votes: 195

Overall rating:

2 out of 5

Verified Review

7 Night Western Caribbean (New Orleans Roundtrip)

Sail date: August 14, 2016

Ship: Carnival Dream

Cabin type: Suite

Cabin number: 7256

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

I love Carnival, but this boat was not up to the Carnival standard that we are accustomed too. First off, we got a suite, which should come with priority. Well, it took me finding our stateroom service guy and asking him where our luggage was for us to finally get luggage 4 hours after boarding. Our room was supposed to be done when we boarded, and was not. It also was not cleaned well. The closet doors had hand prints among other grime and dirt on them. It did not feel clean. Our stateroom service guy asked us to choose morning or evening for a turn down. We used to get both. With the price of a suite we should get both. Maintenance was in our room 3 times without notifying us. We had to exchange out our beach towels at the pool. The stateroom guy only did it once after he overheard us complaining on the way to exchange them at the pool. The water at dinner at the tea smelled like fish. It was gross. Did not feel like the food or cleanliness of the dishes was up to Carnival standards. Overall, very disappointing. The boat was full of rust spots and places where the floor was giving way (like on the sports court) . The excursions were great! The waitstaff in the dinning room especially Juliana were great. Otherwise, not up to what we are used to on Carnival.

Ship experiences

Food and Dining

3 out of 5

water smelled like fish, food not up to carnival standards

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Comedy show was good. Movies were good. Build a Bear was a lot of fun

Children's Programs

5 out of 5

Build a bear was fun

Service and Staff

1 out of 5

Our stateroom guy could never be found. We also had to change out our own towels at the pool and maintenance was in our room 3 times unannounced.

Ship Quality

1 out of 5

Ship was dirty, water smelled like fish, room was dirty.

Cabin / Stateroom

1 out of 5

Cabin was dirty and needed maintenance. At least they thought it did. They were in our room 3 times unannounced.

Ship tip

Water slides hurt your back. Need redone. The have bumps that leave a mark!

Thumbs up

Ports of call

New Orleans, Louisiana

1 out of 5

Do not stay downtown. Also be careful at the mall. My husband was verbally assaulted int the mall and told to give money to a gang kid or he would be cut.

Thumbs Up 1

Mahogany Bay, Roatan, Bay Islands, Honduras

5 out of 5

Fun on extreme zip line. Beach was OK>

Thumbs Up 3

Belize City, Belize

5 out of 5

Super fun swimming with sharks and rays. Plus Caye Caulker Island is beautiful.

Thumbs Up 2

Cozumel, Mexico

5 out of 5

Always fun on the Sail and Snorkel with Johnny Dep:)

Thumbs Up 1

8 Comments

cruisereckoning 4 years ago

Thanks for the review.

Thumbs Up 0

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masterb 8 years ago

suite...trash..

Thumbs Up 0

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masterb 8 years ago

you go baby diva...yea what she said!!

Thumbs Up 1

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Anthony40 8 years ago

You should do a ship tour after you see the water filtration system.... well I guess you or someone next to you has fish. As the ships water is better than some bottled waters. The reason you might not have gotten good stateroom service is the guy probably wanted to avoid you after you probably accosted him on the first day about your luggage.

Thumbs Up 5

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cajun204 8 years ago

Hmmm my 3 Dream cruises must have been on a different ship. As for the suite, as stated above you can't access your room until 1:30.

Thumbs Up 1

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gellmore 8 years ago

Poor Rhonda!! If she had done her research she would have had answers to most of her problems before she cruised..The big price of a suite??? A couple thousand or so for an Ocean Suite is too much?? Check other cruise lines. Come on Rhonda and loosen up girl!!!Chill!!😎😎

Thumbs Up 0

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brandy1222 8 years ago

First of all, you're confusing Faster to the Fun perks for suite perks. Suite only entitles you to priority boarding, but does NOT guarantee that your room will be ready. Per the Carnival website : Guests may access staterooms no earlier than 1:30pm unless a VIFP Diamond or Platinum level guest or have purchased Faster to the Fun. Second of all, you don't get expedited luggage with a suite either, you have to wait for luggage to be delivered, like those of us in steerage! Sorry no one served you beach towels in a silver platter, but more sorry that you let it ruin your vacation that you paid SO MUCH MONEY for. *eye roll*

Thumbs Up 8

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pmvboutte 8 years ago

I wasn't aware that getting a suite gave you priority. I have been on 5 Carnival cruises and have 2 more booked. Diamond and Platinum board first priority, Faster to the Fun and then everyone else. We have never had any issues with Carnival. I can find at least a couple of things on every trip I have ever been on to disappointed with. We just choose to make the best of the good things.

Thumbs Up 6

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