7 Night Western Caribbean (New Orleans Roundtrip) Sail Date: July 17, 2016 Cabin Type: Balcony Cabin Number:12201 Traveled As: Couple Reviewed: 11 months ago
This was our 3rd Carnival cruise and 8th cruise overall. Until this point we had been very please with Carnival and the level of service and food quality when compared to the other cruise lines we have sailed with. This time, we were disappointed in what appears to be a decline in service, an overall reduction in the availability of food and the food quality. With regards to the service, we've always had our room cleaned after we left the cabin regardless of the time of day we finally got up and going. We always came back to our room each night to find our cabin had "Turn Down" service. This time, on the first day, our steward let us know that we would need to call if we left our cabin after a certain time if we wanted the cabin cleaned, we also had to opt for nightly "turn down" service. With the food, this was hit and miss. The dining rooms appeared to still have the quality of food that we've always known and the steak house was just absolutely excellent. But the buffet and food quality was definitely down as well as the "extra" offerings we've experienced in the past did not happen such as midnight buffets. Just another thing I noticed was that certain food items on the buffet were no longer serve yourself as much as you want and you actually had to request the item, ie., Bacon.
Food and Dining
3 out of 5
What happen to midnight buffets? What happened to multiple choices at the buffet and it changing each day of the cruise? Also appears some food items are now controlled rather than serve yourself as down with other food items. This cruise bacon was only available by asking a serving in the line for what was a very limited serving.
5 out of 5
The comedian was incredible. We thought the Bingo offerings were very limited and offered at odd times. One day it was only during one of the evening dinner times.
Service and Staff
1 out of 5
Room steward was not up to standards we had had on previous cruises. We had let our steward know if we were going to need late service, we also had to "opt" in for nightly turn down service. This was always just down on previous cruises.
Cabin / Stateroom
1 out of 5
Absolutely horrible. While ships engineers stated that the room was within guidelines @ 72.5 degrees, the room was uncomfortably hot. The room was so warm we could not even sleep the last 2 nights. We had the thermostat turned as cold as it would go and the room never got below the apparent 72.5 degrees. It felt much much warmer. We were never able to enjoy having the drapes open because we could not risk having the room heat up more than what it already was.
Of course no trip to New Orleans is complete without going to Bourbon Street and Cafe DuMonde, but take a tour of the WWII museum. The museum is well organized and gives such great interactive history to both the European theater but also the Asian/Pacific theater of the war. It was so compelling.
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