AS I PREVIOUSLY STATED BEFORE I LEFT NJ..I WILL NEVER CRUISE W/ THIS LINE AGAIN.. 2 MAIN ISSUES: SOPHIA FROM CUSTOMER SVCS WAS EXTREMELY RUDE-I ATTEMPTED TO ASKI A QUESTION& SHE SHUT ME DOWN BEFORE I COULD INQUIRE(I`M WORKING WITH A CUSTOMER!!)
Carnival Conquest Cruise Review to Caribbean - Western
MY EXPERIENCES W/ GUEST SERVICES PRIOR TO SAILING& MAITRE D WHO WAS LESS THAN ACCOMODATING IN HELPING ME BE WITH THE REST OF MY GROUP(25TH WEDDING ANNIVERSARY: KELLY`S) ..THE KELLY`S NOT BEING ABLE TO RENEW THEIR VOWS/HAVING TO SHARE THEIR COCKTAIL HR WAS UNACCEPTABLE!!...THEY BOOKED 40 OF THEIR FAMILY& FRIENDS..THEY DESERVED BETTER..AS I SAID I`LL NEVER CRUISE W/ THIS LINE AGAIN..THE EXPERIENCE WAS NOT MEMORABLE IN A POSITIVE WAY
Embarkation
3 out of 5
ISSUES W/ CUSTOMER SVC REP PRIOR TO EMBARKING MADE EXPERIENCE STRESSFUL
Ship experiences
Food and Dining
4 out of 5
DINING ROOMS WERE BEAUTIFUL//BUFFETS ALWAYS CROWDED
Onboard Activities
3 out of 5
LADIES SPA WASNT WHAT I EXPECTED...MADE APPT FOR TREATMENT/TECH WAS NO SHOW/NO CALL....COMEDY NITE WAS OK..MOVIES WERE GOOD..VIOLIN GROUP WAS EXCELLENT!!
Entertainment
5 out of 5
DJ SHORTER WAS GOOD//COMEDIAN DWIGHT WAS TIRING..JUST JUNE WAS A RIOT..AS PREVIOUSLY STATED--VIOLIN TROUPE WAS AWESOME!!
Children's Programs
NO CHILDREN!!
Service and Staff
2 out of 5
WAITERS: MR ARNOLD& REUBEN WERE EXCELLENT!..ROOM STEWARD(LOFI)-LOVED THE DAILY TOWEL ANIMALS...SAMEER IN DINING WAS NOT HELPFUL W/ MY REQUEST TO DINE W/ MY FAMILY(LAVERN/KENNY KELLY)& SOPHIA IN CUSTOMER SVC WAS THE RUDEST PERSON I HAVE EVER MEANT.. IN AN INDUSTRY WHERE CUSTOMER SERVICE CAN MAKE OR BREAK AN EVENT--SHE LEFT A BAD IMPRESSION--I WILL NOT SOON FORGOT HER OR HER TREATMENT..NEED TO BE MINDFUL--YOU NEVER KNOW WHO YOU`RE DEALING WITH!!
Ship Quality
4 out of 5
YES.. IT DIDN`T TAKE LONG TO FIGURE OUT FRONT FROM BACK & EXCEPT FOR THE CONFUSION IN FINDING THE MONET DINING ROOM..MANEUVERING THE SHIP WAS DOABLE
Cabin / Stateroom
3 out of 5
TOO SMALL FOR 2 PEOPLE TO MOVE AROUND..MATTRESS UNCOMFORTABLE&HARD BUT ALWAYS CLEAN
A GROUP OF US HAD A PRIVATE EXCURSION OF THE ISLAND W/ OUR DRIVER ERNESTO STANLEY..HE TOOK ALL OVER THE ISLAND INCLUDING WHERE THE LOCALS ARE...IT WAS FABULOUS!!
GREAT...HAD AN RESORT PASS TO EL CID...OUR WAITRESS JANET WAS VERY ATTENTIVE& MADE US FEEL LIKE FAMILY& I ENJOYED BEING ABLE TO HAVE A CONVERSATION IN SPANISH W/HER...THE STAFF AT FRONT DESK WAS STANDOFFISH
TOOK TOO LONG..ESPECIALLY WHEN HAD EARLY DEPARTURE..HAD I KNOW TO CARRY OFF MY OWN LUGGAGE I WOULD HAVE..TOO MANY PEOPLE & NOT WELL THOUGHT OUT OR PLANNED..HAVE TO FIND BETTER METHOD
As a novice cruiser, many of your issues could have been solved by reading all of the posted information about the ship prior to embarkation day. Special events on board are usually scheduled and confirmed weeks ahead of sailing, and not all ships (any cruise line) can accommodate weddings, anniversaries, vow renewals, birthdays, etc. for a group. As to the dinner seating, the Maitre'D can only accommodate a certain number of guests at one table. Were you a solo guest who could not be with the group, or were others not at the tables with the Kellys? I am sorry one of your first 2 or 3 cruises left you unsatisfied, but according to your comments, you enjoyed much of the trip. For debarkation, guests are told several times in booking that they should not book an early flight as circumstances may delay debarkation. We were on a cruise 2 years ago where we could not get into port at 7am due to very dense fog. Debarkation was 2 hours late. Plan ahead!! As a Platinum Carnival cruiser, we have sailed on several lines and keep coming back to Carnival. Preparation for your next cruise could make smoother sailing.
I would venture to say the attitude you received from the crew was a direct result of the attitude you displayed to them. If I'm wrong,I apologize, but based on your review, I expect I'm corrrct
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