The cruise line is wonderful and the staff are highly trained in providing great customer service in all areas! Will definitely be taking this cruise again in the future to experience what we missed this first time around!
Embarkation
5 out of 5
The boarding process, baggage, and room availability worked well. Our bags were checked and delivered to our room as our rooms where being finalized. Food was already prepared for guests to eat and relax while the onboarding took place. Having the face recognition and Carnival HUB app downloaded on my phone was extremely helpful throughout the trip!
Ship experiences
Food and Dining
5 out of 5
Food, dining rooms were great and the staff were constants in maintaining the dining areas.
Onboard Activities
5 out of 5
Pool: good; Shows: very nice variety; adult entertainment: great; kid friendly things: wonderful (my teen enjoyed herself and made new friends); and the luxury of just sea-gazing.
Entertainment
5 out of 5
Wonderful. Wish there was more variety in the comedy show area.
Children's Programs
5 out of 5
My teen granddaughter thoroughly enjoyed having the time to socialize and meet other teens from around the US that she was able to connect with and befriend. Not having to hangout with grandma ALL THE TIME was a huge plus. Grandma (myself) was extremely excited and put at ease having the "Chat" ability for me and my granddaughter to stay connected when she wasn't with me. We both felt secure in being able to enjoy the activities of the ship while being assured that each was okay and safe.
Service and Staff
5 out of 5
Friendly; Professional; Kind; at all times!
Ship Quality
5 out of 5
Good
Cabin / Stateroom
5 out of 5
Comfortable and clean; size was perfect for 2 people and am glad the 3rd person wasn't able to come as the space would have been uncomfortable for more than 2 people.
Ship tip
Follow the directions and instructions given in advance and getting aboard and enjoying all the ship has to offer is extremely simple and stress free.
Although visited the port, didn't go on land due to the brief shower; missed opportunity because the sun came out shortly thereafter. Just gives me another reason to plan another trip to Cozumel!
We did the horseback riding and sink pool excursion at one of the Hacienda's and the trip was absolutely wonderful. My granddaughter and really enjoyed learning a little history about this Indian nation, traveling through their City and seeing the progressive updates. The horseback riding guides were fabulous and very helpful and instructional in helping first time riders and the horses were well behaved and wonderful. The sink hole pool was beyond amazing and I can't explain the tranquility and beauty of this natural pool. I only wish I'd had more time to swim there. The sample snack of authentic food was nice but I wish that for the costs of the excursion, a full lunch had been provided.
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