Not what we paid for.

Caribbean Princess Cruise Review to Caribbean - Southern

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 72

Overall rating:

3.2 out of 5
Verified Review
Caribbean Princess

10 Night Southern Caribbean Medley (Ft. Lauderdale Roundtrip)

Sail date: September 08, 2018

Ship: Caribbean Princess

Cabin type: Suite

Cabin number: D729

Traveled as: Couple

Reviewed: 6 years ago

Review summary

As you can see, I wasn't able to rate most of the planned stops. Our itinerary was changed due to the Hurricane. While this was no doubt unavoidable, we would never have booked this cruise for the stops we did make. Princess should have offered significant refunds for this. Instead, all they offered was a measly 20% of whatever cruise fare you paid as a discount off of a future cruise booked on Princess by Dec. of 2019. This is unacceptable. Given the mediocre food served in the main dining rooms, and otherwise 'same ol' same ol'" we are unlikely to rebook with Princess at all. This was our 19th cruise (3rd with Princess) and it seems evident that the cruise line owners are paring down in many areas to keep their profits high. This is easily seen in everything from poor quality drinks-margaritas made from pre-mixes sold in cartons like milk containers and served in cheap/small plastic cups (for $10!) to the standard wines that are at least double land prices BEFORE they tack on an additional 15% bar tip! Princess is rolling out their "medallion class" service. This is just an RFID token that you wear along with your ship card (transitioning) While this may end up being great idea sometime, it doubled all security scans while embarking/disembarking the ship. All drinks still needed the regular ship card for purchase. About the only feature these offered was that they would usually sense your presence as you approached your cabin door and unlock it for you. This was a nice feature as it required less fumbling at the door, but since it activated from at least 10' away, I could see this as a potential security concern as someone else nearby might have access to your cabin. Definitely try the Crown grill. This type of food and service is probably what used to be the norm for main dining rooms prior to 'up-charging'. Princess and others have substituted quantity for quality these days. People should come home raving about the great cruise foods. While many probably still do, they're probably referring to specialty restaurants. You'll find that most dining room options are little more than what your mother would probably make (if she's a decent cook) when you go home for a visit. Offerings typically have a 'comfort food' ambience and are probably not what you would order when going out to eat (various beef cuts, potatoes/gravy/vegetables-unremarkable salads and appetizers etc.) No matter the fancy descriptions, it's all what you would find at a 50's diner for about $10-12 bucks. Decent, homey, filling, but pretty boring. For all of the touting of 'Master Chefs' etc. I have no idea where this talent might be exhibited-perhaps at 'Captain's Table' offerings? (along with ultra high up-charges) Without exception, all bread EVERYWHERE was exceptionally dry and could not be consumed w/o a lot of beverage. I have no idea how they can accomplish this as it is relatively easy to make fresh moister bread. ALL of Princess' bread seemed days old-always. You choices were limited to plain buns, plain buns with crumbs sprinkled on top, and plain buns with two variants of seeds on top. There were the same offerings occasionally in darker wheat buns. Don't bite into any of these without watching your clothes for the cascading crumbs falling off of these and onto your clothes and table. This should be evidenced by the waiters need to scrape the crumbs off the tables in between dishes. In the buffet, you can load up your plates (again quantity-not quality) with deserts that look tasty, but almost always were a let down. Sandwich offerings were a thing of awe! Imagine you being tantalized by 'red pepper and broccoli' on a bun! Picture nearly meatless sandwiches buried in soggy vegetables! Picture yourself having fun as you wonder 'what the he!!' is that on that bread!?!? Yeech! Of course, incorrectly labeled sandwiches adds to the adventure here! When hotdogs of questionable meat sources appear to be the most appetizing offerings on many days, this should signal someone that these areas are truly in distress. Soups were clearly left overs from the main dining rooms whether unaltered from the night before (and now overcooked) of just made from left overs, weren't necessarily bad (hard to wreck most soups) but they were pretty obviously 'seconds'. "International" offering were both ugly and low end. These must be an insult to those serving them if they are of the featured nationality. I'm no food snob by any means, but when anyone would willing choose McDonald's/Taco John's/Arby's etc. offerings over ANYTHING on the buffet someone should take notice! (Actually, 'branded' foods might be an idea cruise lines should look into-I'd bet guests would overwhelmingly choose these over what they offer.) The results of choices like that would probably shock the ship's 'chefs'. For entertainment the new show "Fantasy Voyage" (or something like that), is not to be missed. Kudos to everyone involved with this production! In all Princess can and should be doing much better. While we will probably give them another chance in the future, I hold low expectations.

Embarkation

5 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

2 out of 5

Entertainment

5 out of 5

Children's Programs

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

You won't make the early shows if you have the early assigned seating in the restaurants. Service. while otherwise good, is far to slow. This appears to be a problem with either the rate at which food comes up from the kitchen, or waiters simply stretched to thin-as they appeared to be working very hard to serve all of their assigned tables.

Ports of call

Ft. Lauderdale (Port Everglades), Florida Did not visit port

Princess Cays (Cruise Line Private Island)

4 out of 5

Charlotte Amalie, St. Thomas

3 out of 5

Basseterre, St. Kitts Did not visit port

Castries, St. Lucia Did not visit port

St. John's, Antigua Did not visit port

Philipsburg, St. Maarten Did not visit port

Disembarkation

5 out of 5
Was this review helpful? 66

21 Comments

Gwbigdog    2 years ago

Thanks for sharing your cruise with us.

Gwbigdog    2 years ago

Lazyboy    6 years ago

I wonder why you marked the ship down for keeping you safe by not porting in a hurricane? Did you really think the locals would come out into dangerous weather just to make sure your experience was great? As far as the food on the ships I have been on (not that I have sailed that many), the food (excluding the buffet a good percentage of the time) is a much higher class than say Outback. As far as choosing McDonald's or Taco Bell over the Lido Buffet, if the Caribbean Princess is really that bad, then I am surprised that anyone would eat there. Oh well, about 22 more days and I will find out if you are right or the many other reviewers are.

RetiredRay    6 years ago

March 2019, 4 sea days over from San Pedro, 5 back to Ensenada.😎

booger1xx    6 years ago

Lol....Do Hawaii cruise 9 sea days n no hurricane concerns...

RetiredRay    6 years ago

I am hoping a mild hurricane hits east coast Florida just before we get back. More sea time for free!

TheHenneSeas    6 years ago

*Caribbean

TheHenneSeas    6 years ago

Hurricane season in the carribean runs june1 thru nov 30...it's on the internet.

peggyjones    6 years ago

Sounds to me like a typicak con artist

peggyjones    6 years ago

Sounds to me like a typical con artist

elmame    6 years ago

Wow. I was on the same ship. I Loved the ports they changed us to AND was so impressed that they care so much for our safety. Everyday was perfect weather. I thought the food was EXCELLENT- everywhere and drinks. I worked for a huge catering place and have seen it all. medallion system was the fastest internet 24/7. I was Ruby so I had to pay $70. So worth it. I found so much excellent food everywhere and if you know how to order a drink - and stay away from pre mixed ones - and show admiration for the bartender it’s great. The shows were the best I saw. I guess you look at the glass half empty and I look at it half full!

RetiredRay    6 years ago

You are right, never take a cruise when something might happen to change the schedule, or in other words, never cruise. 20% kickback, and you are crying? Read the fine print that ALL cruise lines have and you will find out Princess bent over backwards for you. Shows, I always eat when the MDR opens and make the first show, but then I do anytime, and have multiple appetizers, soups, and salads. Bread in the MDR bread basket is always that way, it is the style they choose to use, crunchy outside, soft inside. I have heard you can ask for soft rolls. International has some good items but they are NOT Subway, we eat there a lot and enjoy many of the offerings, which are different than what most Americans expect. Never did the pay food, the MDR has been above average for us, not that I have ever eaten at $100+ a person places. At least you liked the show.

huskydogg    6 years ago

The fact they gave you 20% is amazing. We were on a Disney Panama Canal cruise on 2014 when Hurricane Odile came through Mexico and we lost half our port stops. Disney did not reschedule alternate ports and we were at sea for 8 days straight. We were supposed to pick up new entertainers on those stops so unfortunately we did not have that entertainment. Disney gave us 1 hour deck “party” with free watered down drinks in plastic cups for compensation. We still made the best and enjoyed it but the fact that Princess gave you 20% credit is something I would have felt more than happy to get. Now I make a point of avoiding cruises in hurricane season :)

mj4gold    6 years ago

I love you all you are diffently princess loyalty anything can happen on a cruise but one thing is for sure it is better than any day at work.

booger1xx    6 years ago

Funny we were on the cruise and find your complaints like a lot of complaints...that's your opinion! The itinary change as you mentioned was due to a hurricane. I can't figure why you feel you are entitled to more than a 20% future cruise credit. You still went on a 10 day cruise and received everything but the original ports..we would rather change ports than have our cruise possibly affected by winds and rough seas. Most bars I've been too use some sort of premix for drinks. Only time a drink was served in a plastic glass was around the pool area which is the case when the pools are in public places. Maybe carnival is your cup of tea

davidc1962    6 years ago

Damn if I hated things that much ... I would have jumped overboard !

eagletwo    6 years ago

Wow! If Princess was really that bad, they would not be in business. Sorry you felt the cruise was sub par and your itinerary was changed due to safety, but as others have stated, your cruise contract you agreed to clearly states the cruise line can change the itinerary. You are owed zero. If Princess offered 20% off your next cruise, take it on one of the new ships.

gatorhotline    6 years ago

Terms and conditions of your cruise contract specify you were due no compensation for itinerary change. If your trip insurance was purchased prior to the named storm, you may have been able to cancel and receive a full or partial refund from insurance company. Try a different Princess ship next time when you use your discount or step up to an all inclusive line such as Oceania, Regent or Crystal. We still like Princess and think it's a good value for the price paid. The beverage package does have some limitations but it is still one of the better values available on comparable cruise lines. Hope your next Princess cruise is better.

gusgusmom    6 years ago

Hurricane Special...lol

gusgusmom    6 years ago

Someone sounds like he's looking for a free cruise...lol...after cruising so many times you cannot honestly be surprised when your hurricane spend coal cruise has port changes! 😂😂😂😂😂😂😂😂😂

Shh813    6 years ago

Wow, there's no way I can reply to everything in this horrible review, however you were lucky to receive any try of credit for the change of itinerary. The cruiselines do not have to do that. Because of the hurricane everyone was being protected with a change of itinerary.

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