Never going on another Princess cruise again

Caribbean Princess Cruise Review to Europe - Western Europe

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 53

Overall rating:

1 out of 5
Verified Review
Caribbean Princess

12 Night British Isles With Dublin Overnight (London Roundtrip)

Sail date: May 13, 2017

Ship: Caribbean Princess

Cabin type: Balcony

Cabin number: B715

Traveled as: Couple

Reviewed: 7 years ago

Review summary

This was by far the worst cruise that my wife and I have ever been on.  When we booked this cruise we were excited since we were going to use this cruise to celebrate both of our recent graduations as well as our 5th wedding anniversary.  The excitement was short lived.  As soon as we got on the cruise ship we were able to see that the staff were not happy to be there.  If this weren't enough, we experienced rude behavior from the staff on many occasions.  

 

There were times when we would try to engage with the staff by offering a kind word, but it had no effect on them and they would just pretend like we weren't even there.  The security team as a whole were some of the biggest culprits.  When we would go or come back from our time off the ship, they would be conversing amongst themselves.  It wasn't as though they weren't able to speak English, because they were doing it openly.  When communicating with us they used hand motions more than anything to communicate with us and when they would use words they opted to use short and harsh words to get us to do what they wanted.  

 

The food was terrible.  Often times my wife and I found dishes that still had food stuck on them.  Passengers from the ship would eat in the buffet line and the staff wouldn't say anything.  My wife witnessed two elderly individuals eating watermelon in line and when she expressed the health concern she was encouraged by the individual to say something even though the worker was able to see everything that was going on.  This is one of the most ridiculous things that I have ever experienced.  Why would a worker ever ask a passenger that is on vacation to do something that they are supposed to be doing?  It's not my wife's job to do the staff's job.  This was more ridiculous than when one of the cooks in the buffet line walked away from my wife and another passenger as they were asking him a question about the food.  I could go on and on about my horrible experience on this cruise.  I really wish that we could have had a better experience.  We really expected more.  What was supposed to be a special celebration turned out to be our great disappointment.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Southampton (London), England

3 out of 5

St. Peter Port, Guernsey, Channel Islands

5 out of 5

Cobh (Cork), Ireland

3 out of 5
Due to bad weather we never made it to this port.

Dublin, Ireland

1 out of 5

Belfast, Northern Ireland

5 out of 5

Greenock (Glasgow), Scotland

5 out of 5

Invergordon (Inverness & Loch Ness), Scotland

5 out of 5

Edinburgh, Scotland

5 out of 5

Le Havre (Paris), France

5 out of 5
Add a second day. I wish I could have seen more. Paris is amazing!!!
Was this review helpful? 53

21 Comments

Gwbigdog    2 years ago

Gwbigdog    2 years ago

sprint180    7 years ago

I find this seriously hard to believe. But maybe they were just reflecting the outfit you put out. Then again, some people are just never happy.

geneinkilts    7 years ago

If it was royal Caribbean you had trouble with, why are you posting your complaints on the Princess site?

paulinesmith    7 years ago

lisamlevy    7 years ago

Some ppl are just NOT mean't to cruise!!! Keep that in mind when reading reviews :) Doesn't matter what the Staff does, they wouldn't be happy! JMO

XxRummbummxX    7 years ago

It's disappointing to read such a crap review about the Caribbean Princess. Hopefully we'll have a better time when we sail her the end of the month.

mareekee59    7 years ago

princess cruises are great its royal Caribbean that I had trouble with I love princess cruises

MisterMet    7 years ago

Wow!  Too bad you seemed to be treated indifferently by the staff.  We've been on 5 Princess cruises and have never once had anything but a friendly, conscientious staff.  Perhaps you could forward your experiences to customer relations.  Working in the hospitality industry, we value negative feed back as much as positive experiences.    

mareekee59    7 years ago

that's good I'm glad to hear that not all the Caribbean ships are the same as the one we went on

christine1234    7 years ago

Sorry to hear that you did not enjoy your cruise and had issues. We were on The Carribean Princess in November to the southern Caribbean. All of the food we had was great (both main dining room and the buffet), including very good home made soups every day. Staff was wonderful--very service orientated, including a great cabin steward. Entertainment was very good, especially the band Evolution with great singers who we watched every chance we got. Would love to see them again sometime. We actually liked the Caribbean Princess better than the Regal because we had better food, entertainment and service.

mareekee59    7 years ago

this was a different cruise ship the one I'm talking about is no linger with the fleet

SCPO    7 years ago

So far the staff is excellent food choice and entertainment leaves a lot to be desired

Licram    7 years ago

Can't believe how horrible you make it sound. Anyone on that cruise have good comments?

mary69    7 years ago

we went on Caribbean princess last year and it was friggin awesome...

camillabertzyk    7 years ago

I would say goodbye princess and hello Carnival the Fun Ship.

mareekee59    7 years ago

we went on legend of the seas in Feb it was the first time we have been on a royal carribean ship and I will never go on another carribean ship ever we have been sailing for 6 years and this is by far the worst cruise line I have ever sailed with

DottieDiehl    7 years ago

Sorry you had a bad experience. When we were on the Caribbean Princess the staff was wonderful. The ship was tired..in need of the dry dock she was scheduled for but we had a great time

mareekee59    7 years ago

OK cool thanks

banaford    7 years ago

They posted under Caribbean Princess

mareekee59    7 years ago

was this on legend of the seas

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