Never going on another Princess cruise again
Caribbean Princess Cruise Review to Europe - Western Europe
12 Night British Isles With Dublin Overnight (London Roundtrip)
Sail date: May 13, 2017
Ship: Caribbean Princess
Cabin type: Balcony
Cabin number: B715
Traveled as: Couple
Reviewed: 7 years ago
Review summary
This was by far the worst cruise that my wife and I have ever been on. When we booked this cruise we were excited since we were going to use this cruise to celebrate both of our recent graduations as well as our 5th wedding anniversary. The excitement was short lived. As soon as we got on the cruise ship we were able to see that the staff were not happy to be there. If this weren't enough, we experienced rude behavior from the staff on many occasions.
There were times when we would try to engage with the staff by offering a kind word, but it had no effect on them and they would just pretend like we weren't even there. The security team as a whole were some of the biggest culprits. When we would go or come back from our time off the ship, they would be conversing amongst themselves. It wasn't as though they weren't able to speak English, because they were doing it openly. When communicating with us they used hand motions more than anything to communicate with us and when they would use words they opted to use short and harsh words to get us to do what they wanted.
The food was terrible. Often times my wife and I found dishes that still had food stuck on them. Passengers from the ship would eat in the buffet line and the staff wouldn't say anything. My wife witnessed two elderly individuals eating watermelon in line and when she expressed the health concern she was encouraged by the individual to say something even though the worker was able to see everything that was going on. This is one of the most ridiculous things that I have ever experienced. Why would a worker ever ask a passenger that is on vacation to do something that they are supposed to be doing? It's not my wife's job to do the staff's job. This was more ridiculous than when one of the cooks in the buffet line walked away from my wife and another passenger as they were asking him a question about the food. I could go on and on about my horrible experience on this cruise. I really wish that we could have had a better experience. We really expected more. What was supposed to be a special celebration turned out to be our great disappointment.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
St. Peter Port, Guernsey, Channel Islands
Invergordon (Inverness & Loch Ness), Scotland
21 Comments
MisterMet 7 years ago
Wow! Too bad you seemed to be treated indifferently by the staff. We've been on 5 Princess cruises and have never once had anything but a friendly, conscientious staff. Perhaps you could forward your experiences to customer relations. Working in the hospitality industry, we value negative feed back as much as positive experiences.
christine1234 7 years ago