Great Ship - Lacking Customer Service & Follow-Up

Crown Grill was excellent and Alma took great care of us. Isabel in Coral Dining was also very good but the head table waiter, Marion, was like a robot. Not much personality there. He appeared that he wanted to rush everyone at the table with orders and move us out.

We would like to see a sports bar, which would have allowed passengers to view college and pro basketball games.

Did not use

Ruel was our cabin attendant and he provided excellent service. He remembered our names after the very first meeting. We knew it would be an obstructed view. Cabin space limited and made it hard to lounge around in the cabin. Unfortunately the cabin neighbors and the service received from Passenger Service Desk Night/Day Managers put a black mark on our cruise and our memories. And, this lack of service/follow-up happens to be what we talk about with others. Below is a recap. On Monday night (Tuesday morning) the neighbors in E623 came back at 2:30AM and continued to party. Neighbors all around were woken up. We eventually fall back asleep and then the neighbors in cabin E619 let their cell phone alarm ring & buzz for 30+ minutes. Tuesday night Wed. morning - E619 let their alarm ring again for 45+ minutes at 4:30AM. Called passenger services and they had to enter the room to awaken the neighbors to correct this. Wednesday Night/Thursday AM - E619 gets into their cabin at 2:15-2:30AM and has very loud conversation. Again called Passenger Service Desk notified. They had to call E619 to quiet them. We fall back asleep and their cell phone alarm rings again at 5:30AM and Cabin E619 lets it ring for 30+ minutes. Desk notified. Thurs PM/Friday AM - Cell Phone alarm wakes us again for long time. Desk notified again.. Friday PM/Saturday AM - E619 comes back into the room around 2:00AM and they have a huge vocal argument that could be heard in the hallway and neighboring rooms. My wife and I grew very concerned. We thought the male in E619 was going to begin hitting the female and get physical. Passenger Services called and they neighbors quiet down. We fall back asleep and their cellphone alarm goes off again at 5:30AM and they let it ring for 30+ minutes. Saturday PM/Sunday AM: Neighbors arrive back in their room around 12:30AM. They proceeded to use the cabin speaker phone to make phone calls. Called other cabins and let the phone ring, on speaker" for 4-6 minutes each time, even though the other person did not answer. This went on for 4 telephone calls. Then alarm goes off again at 5:30AM. They let it ring. Service Desk notified. Overall, what was lacking is the follow up by the Night Manager or the Day Manager. The nighttime passenger service desk attendant relayed our concerns. I had to be the one following up with them. After the first two days, I check with the Day manager, I was informed that they had notified E619 of the "Consequences" if they did not keep quiet and to make sure their alarm was turned off. I guess the statement by the Day Manager was fluff as nothing was done. Knowing that there was a problem passenger, shouldn't the managers have conducted walking "rounds" by the cabin? Quite frankly, based on above, it was not worth the fees/expenses we paid for the cruise.