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Disappointed

Brilliance of the Seas Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 24

Overall rating:

3.7 out of 5
Verified Review
Brilliance of the Seas

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: January 02, 2023

Ship: Brilliance of the Seas

Cabin type: Oceanview

Cabin number: 3062

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

The only reason I booked this cruise was to see Grand Cayman.

Embarkation

4 out of 5
quick because of the delay but safety apparently doesn't matter which helped to speed up the process. No muster station!

Ship experiences

Food and Dining

4 out of 5
Staff was great

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Service and Staff

5 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5
Not at all happy with the process to book. Requested certain deck upon booking and was told rooms were assigned within days prior to embarking although my friend (that I was travelling with) received her room. She also booked through Cheap Cruises. I called 3 times and deck request notes were acknowledged every time. I checked in 2 weeks prior and received room assignment on the app. Called again and Cheap Cruise was not aware that the app assigned rooms. I was told once again rooms were assigned when embarking. I asked the Cheap Cruise rep to call Royal Caribbean, which they did. I was put on hold and she came back with the answer "the floor you requested is booked". They didn't have the common sense to ask "if it's booked, then why are we telling people you receive room assignments when embarking". How did it book up already? Upon arrival, Lots of confusion over cabin. Went to "assigned" cabin and we were moved.

Ship tip

Get up early for chairs by the pool

Thumbs up

Ports of call

George Town, Grand Cayman

1 out of 5
This was conveniently left off our itinerary. NOT HAPPY AT ALL and would probably not choose RC again because of this. Received a few different excuses as to why this port was omitted
Thumbs Up

Cozumel, Mexico

4 out of 5
Arranged our own excursion on land .
Thumbs Up

Disembarkation

3 out of 5
Cluster. NO signage, line down hallway with cabins, through the dining hall and out the hallway again.
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6 Comments

GriffFamily    1 year ago

And did you see it?
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Gwbigdog    1 year ago

Oops sorry 😞 thanks
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yk07us    1 year ago

Grand Cayman is on the itinerary of most West Caribbean cruises so you still can get there. Next time book an actual state room, not guaranteed and you'll be on the deck and in the room of your choice. Enjoy your future sailings.
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AftCabinCPL    1 year ago

Oh that's a bummer. I have personally looked forward to certain ports only to watch the ship turn away because of windy conditions, so I feel your pain
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javawoody    1 year ago

By missing grand cayman, you didn’t miss much
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AuntPinkie    1 year ago

Sorry you were disappointed.
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Other reviews of this sailing

Could of been better
Relaxing and decadent