Not customer focused

Brilliance of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 6

Overall rating:

3.7 out of 5
Verified Review
Brilliance of the Seas

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: December 23, 2019

Ship: Brilliance of the Seas

Cabin number: 9070

Traveled as: Couple

Reviewed: 6 months ago

Review summary

Not a customer focused cruise. Arrives too late in Key West. Card room is too small and closes too early. Wait staff in Main Dining room were excellent and the food was good not great.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

2 out of 5
Card room is too small and they close it at 4:00 pm which is too early

Entertainment

4 out of 5

Children's Programs

4 out of 5

Service and Staff

4 out of 5
Wait staff in main dining room were excellent; room steward was a ghost

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5
Uncomfortable bed worse we ever had on a cruise ship

Ports of call

Tampa, Florida

4 out of 5

Key West, Florida

4 out of 5
Docked far out of town and docked late in the day which makes no sense since we sailed from Tampa

Cozumel, Mexico

4 out of 5
Docked in a good location

Disembarkation

2 out of 5
poorly organized and long lines for getting off the ship
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