Disappointed in the quality of food

Item: Brilliance of the Seas
Rating: 3.9
Author: Dapohaku

Brilliance of the Seas Cruise Review to Caribbean - Western

Dapohaku

Contributor Level: Third Mate

Cruises: 7+ cruises

Reviews: 5

Helpful Votes: 33

Overall rating:

3.9 out of 5

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: November 25, 2019

Ship: Brilliance of the Seas

Traveled as: Family (older children)

Reviewed: 4 years ago

Review summary

I think I said it on the previous comment section.

Embarkation

5 out of 5

Great

Ship experiences

Food and Dining

2 out of 5

We are loyal customers of Royal Caribbean. However, we were disappointed in the quality of food. On a few occasions we had to return our food due to the poor quality. Some items were overcooked while others were undercooked? We actually talked to the dining manager concerning this issue.

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

3 out of 5

Main dining waiters, Rowena and Tao, were fantastic. If it were not for the great customer service, we would have left our dinner, before we were done eating. Our head waiter, George, was not so Impressive. We actually brought this to the attention of the dining room manager.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5