Poorest food and service that I’ve ever had on a cruise

Brilliance of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 5

Overall rating:

3.3 out of 5
Brilliance of the Seas

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: October 15, 2018

Ship: Brilliance of the Seas

Cabin type: Oceanview

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Too many mistakes on our meals. Had to wait 45 min before we got our appetizer , while the table next to us was seated after we were and got their dessert when we finally got our appetizer. The eggs Benedict I ordered the first morning was made with cinnamon raisen toast. The next day, it wasn’t toasted and the next day, the Canadian bacon was missing. When I ordered room service , I ordered grilled cheese. I got untoasted bread with a slice of unmelted velveeta type cheese on it. Horrid ! Couldn’t get cream in the dining room for coffee. I bought the beverage package. When I asked for fresh squeezed juice, it was met with hesitation and an attitude of hassle. Out of all of my cruises, I’ve never before had a complaint before This.

Embarkation

2 out of 5

Ship experiences

Food and Dining

2 out of 5

The Colony Club

5 out of 5

Nice vibe and fun event

Chop's Grille

5 out of 5

Nice vibe and great service

Onboard Activities

5 out of 5

Pool

2 out of 5

Much too small and crowded

Entertainment

4 out of 5

Children's Programs

Service and Staff

2 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Find another ship

Ports of call

Tampa, Florida

3 out of 5

Key West, Florida

5 out of 5

Cozumel, Mexico

4 out of 5

Disembarkation

5 out of 5

Traveler Photos

Room service “grilled cheese “ that wasn’t toasted
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