Don't Sail this Ship!
Brilliance of the Seas Cruise Review to Caribbean - Western
4 Night Western Caribbean (Tampa Roundtrip)
Sail date: March 08, 2018
Ship: Brilliance of the Seas
Cabin type: Balcony
Cabin number: 7112
Traveled as: Couple
Reviewed: 6 years ago
Review summary
Embarkation was quick and easy. No waiting at all. Enjoyed the Solarium hot tub, lounge chairs and decor. Poor and slow service in MDR. Staff needs formal service training, mixing up orders, reaching over people to serve, etc. MDR chairs broken and not replaced, just stuck back together. Husband accidentally pushed emergency cabin light. Security came and checked on us and (supposedly) resent the light. Then we were awakened at 1:30am saying our emergency light was on---it was NOT on! Security again came to check the cabin. By now we were wide awake in the middle of the night. Then next afternoon while napping with the "do not disturb" sign on door, staff came knocking again and asking to check emergency light!!! C'mon, get your act together! Debarkation was a joke, hurry up and wait. Over an hour and a half late getting off ship. Will not sail Brilliance again.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Embarkation was quick and easy. No waiting at all. Enjoyed the Solarium hot tub, lounge chairs and decor. Poor and slow service in MDR. Staff needs formal service training, mixing up orders, reaching over people to serve, etc. MDR chairs broken and not replaced, just stuck back together. Husband accidentally pushed emergency cabin light. Security came and checked on us and (supposedly) resent the light. Then we were awakened at 1:30am saying our emergency light was on---it was NOT on! Security again came to check the cabin. By now we were wide awake in the middle of the night. Then next afternoon while napping with the "do not disturb" sign on door, staff came knocking again and asking to check emergency light!!! C'mon, get your act together! Debarkation was a joke, hurry up and wait. Over an hour and a half late getting off ship. Will not sail Brilliance again.
Ports of call
Cozumel, Mexico Did not visit port
Disembarkation
Traveler Photos
