Cruise Cozumel
Brilliance of the Seas Cruise Review to Caribbean - Western
4 Night Western Caribbean (Tampa Roundtrip)
Sail date: November 10, 2016
Ship: Brilliance of the Seas
Cabin type: Balcony
Cabin number: 8626
Traveled as: Large Group
Reviewed: 8 years ago
Review summary
Work on their customer service
We checked in our tequila we bought in Cozumel and expressed it was fragile hand blow glass. We checked in 4 packaged and got back 2. When we went to customer service they very casually said oh some bottles were broken. They should of came to us and let us know we had to go inquire what happened.
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Food and Dining
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Entertainment
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Cabin / Stateroom
Ship tip
I have been on Royal Caribbean before and have enjoyed our cruise. They need to work on the customer service to continue there excellence.