Cruise good, BJ's Travel Service...meh...

Brilliance of the Seas Cruise Review to Caribbean - Western
Experience: 2-3 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

3 out of 5
Verified Review
Brilliance of the Seas

5 Night Western Caribbean (Tampa Roundtrip)

Sail Date: February 27, 2016

Ship: Brilliance of the Seas

Cabin Type: Inside

Cabin Number: 8019

Traveled As: Couple

Reviewed: 2 years ago

Review Summary

Overall cruise experience was good.  Staff was pleasant, ship was clean, food was average-ish.  Entertainment was better than anticipated.  Biggest disappointment was using BJ's Travel to book the cruise.  Not only did we not receive any special discounts, we were treated as a number.  The 2 times I called for info/questions, I felt as if I was a bother to the agent.  I asked to be placed on waiting lists for certain upgrades and the agent never followed up.  I called upon our other travel agent as a favor and she had no problem contacting the cruise line and getting things done.  No advantage whatsoever to using BJ's Travel.

Ship Experiences

Food and Dining

3 out of 5
Staff was efficient, food was bland and uninspired.

Onboard Activities

5 out of 5
Fun for everyone.

Entertainment

5 out of 5
Definitely not your average entertainment!

Service and Staff

5 out of 5

Ship Quality

3 out of 5
Older ship but clean and in good shape.

Cabin / Stateroom

3 out of 5
Clean and well maintained. Just a little outdated and furniture showed some wear. Bathrooms are unpleasant with sewer smell that never goes away.

Ports Of Call

Tampa, Florida

5 out of 5

Key West, Florida

5 out of 5

Cozumel, Mexico

5 out of 5
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