Cruise good, BJ's Travel Service...meh...
Brilliance of the Seas Cruise Review to Caribbean - Western
5 Night Western Caribbean (Tampa Roundtrip)
Sail date: February 27, 2016
Ship: Brilliance of the Seas
Cabin type: Inside
Cabin number: 8019
Traveled as: Couple
Reviewed: 8 years ago
Review summary
Overall cruise experience was good. Staff was pleasant, ship was clean, food was average-ish. Entertainment was better than anticipated. Biggest disappointment was using BJ's Travel to book the cruise. Not only did we not receive any special discounts, we were treated as a number. The 2 times I called for info/questions, I felt as if I was a bother to the agent. I asked to be placed on waiting lists for certain upgrades and the agent never followed up. I called upon our other travel agent as a favor and she had no problem contacting the cruise line and getting things done. No advantage whatsoever to using BJ's Travel.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
4 Comments
randy110 8 years ago
reupman 8 years ago
CrusinTim 8 years ago
@mrsb-3...There is a difference between a travel agent and a cruise agent. I have used a cruise agent for over 25 years and have never been let down. Always the same person to interact with regarding your booking as opposed to someone different everytime you call where you have to go through your whole booking to get to your specific question. And many times, not getting the correct answer! Sure, you can book online but the internet doesn't interact with your questions. And yes, you can book directly with the cruise line but then calling back always get's you a different person. Over the past 12 cruises I have done, always got what was promised and never had to call post-cruise to complain about anything when using my cruise agent. I guess to each their own.
mrsb3 8 years ago