Brilliance of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

2-3 cruises


Helpful Votes

3 out of 5

Cruise good, BJ's Travel Service...meh...

Sail Date: February 27, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Inside

Overall cruise experience was good.  Staff was pleasant, ship was clean, food was average-ish.  Entertainment was better than anticipated.  Biggest disappointment was using BJ's Travel to book the cruise.  Not only did we not receive any special discounts, we were treated as a number.  The 2 times I called for info/questions, I felt as if I was a bother to the agent.  I asked to be placed on waiting lists for certain upgrades and the agent never followed up.  I called upon our other travel agent as a favor and she had no problem contacting the cruise line and getting things done.  No advantage whatsoever to using BJ's Travel.

Cabin / Stateroom
Clean and well maintained. Just a little outdated and furniture showed some wear. Bathrooms are unpleasant with sewer smell that never goes away.
Embarkation and Disembarkation
Ship Quality
Older ship but clean and in good shape.
Destinations and Excursions
Onboard Activities
Fun for everyone.
Definitely not your average entertainment!
Service and Staff
Food and Dining
Staff was efficient, food was bland and uninspired.

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