WHAT WENT WRONG

Brilliance of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3.0 out of 5
Verified Review
4 Night Western Caribbean (Tampa Roundtrip)
Sail Date: December 24, 2015
Ship: Brilliance of the Seas
Cabin Type: Oceanview
Cabin Number: 4548
Traveled As: Couple
Reviewed: 1 year ago

Christmas day, 12:25 pm (approx) we, my wife MaryAnn, age 84 and I, 85, entered the Windjmammer from the aft opendeck. The doors were propped open, not in the automatic open mode. There were fans on the floor blowing  across the floor supposedly to dry the wet floor tiles. As we passed the first food station MaryAnn slipped and fell flat on her face like a dead body would fall. Her nose bled and was red, her front teeth mashed her inner top lip. The crew members in the area quickly called for the nurse and she called for a wheel chair. They then closed all the open doors. She was taken to the infirmary and her head was x rayed, There were no broken bones. Never once did anybody apologise or offer compensation. From then on she was sore all over and black and blue. She found it harder to maneuver on the ship.

The food should be brought up to a higher standard in the Dining Room.

Otherwise the crew was very polite, friendly and attentive. Our waiter Parm'  and helper were excellent. (table 300).

Food and Dining

3 out of 5
Needs to be at a higher standard

Onboard Activities

3 out of 5
could not prticipate

Entertainment

Was not able to walk from one end of the ship to the other

Service and Staff

5 out of 5
Leonardo and Parm" at table 300

Ship Quality

5 out of 5
3 out of 5
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