Beautiful Cruise - but some disappointments

Brilliance of the Seas Cruise Review to Canada, New England, New York


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 3

Overall Rating:

4.0 out of 5
Verified Review
7 Night Canada & New England (Boston Roundtrip)
Sail Date: October 18, 2015
Ship: Brilliance of the Seas
Cabin Type: Oceanview
Cabin Number: 3144
Traveled As: Large Group
Reviewed: 1 year ago

The cruise itself was wonderful.  Disappointments with the treatment of Diamond Level Elderly passengers. Happy

Location of cabin was terrible.  Travelling with my 89 year-old Mother and we were the very last cabin down a long aisle.  They could not accommodate a room change even though we believe some passengers did leave their rooms and a cousin was given a room change as she arrived.  As a RC Diamond Level traveller it was disapointing.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
Location of cabin was terrible. Travelling with my 89 year-old Mother and we were the very last cabin down a long aisle. They could not accommodate a room change even though we believe some passengers did leave their rooms and a cousin was given a room change as she arrived. As a RC Diamond Level traveller it was disapointing.

Ship Tip

The Brilliance staff were not able to sit us all together at dinner.
As a Diamond Level, we had to ask for some of our perks and did not receive invitations to events.

5 out of 5
5 out of 5
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