Poor Experience

Brilliance of the Seas Cruise Review to Europe - Northern Europe


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 10

Overall Rating:

2.0 out of 5
Verified Review
12 Night Scandinavia & Russia (Harwich Roundtrip)
Sail Date: May 30, 2015
Ship: Brilliance of the Seas
Cabin Type: Suite
Cabin Number: 1544
Traveled As: Couple
Reviewed: 2 years ago

We booked a Jr. Suite and paid $5,600.00 for this suite. There was no amenities whatsoever included. Not even water, we had to pay $7.08 per bottle of water. They nickel and dime you for every little thing. The food was just ok, but same food every day. The food served at the fine dining restaurant was the same as the food served in the casual restaurant. It was always a struggle to find a place to sit. The staff was more scared of losing their jobs than been friendly. They looked tired and overworked. We booked the shore excursions with RC and they were a rip off. I would definitely not select them for future cruises. All their activities were geared for the 70+ years old only.

Food and Dining

3 out of 5
Food was the same every day. Not enough hours of service for the main dining room. Not enough food at the cafe which was supposed to be 24hours but it wasn't.

Onboard Activities

1 out of 5
Just geared for very old people.

Entertainment

3 out of 5
just ok.

Service and Staff

3 out of 5
The staff was a mixture. We had good service from the stateroom attendant and the formal dinning room staff. The rest of the staff was unfriendly and did not look happy.

Ship Quality

3 out of 5
The ship needs some TLC. The lounge chairs are very old and not inviting.

Cabin / Stateroom

3 out of 5
The cabin side was ok. The bed was horrible. It was two twin beds put together and they would separate in the middle of the night. They had round corner at the end which made them shorter than the standard bed length. There were no any amenities included in the room when we were paying more than twice other passengers in the cruise but we did not receive any additional benefits than the cheapest cabin which some people paid $800.
3 out of 5
We did not have enough time to explore and the excursion was a rip off.
5 out of 5
Visit to the organic farm.
5 out of 5
The best excursion.
3 out of 5
1 out of 5
This should not be a port of call.
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