Cruise cancelled. poor communication

Brilliance of the Seas Cruise Review to Caribbean - Western
Experience: 1 cruise (first)
Reviews: 0
Helpful Votes: 6

Overall Rating:

1 out of 5
Verified Review
Brilliance of the Seas

5 Night Western Caribbean (Tampa Roundtrip)

Sail Date: February 23, 2015

Ship: Brilliance of the Seas

Cabin Type: Balcony

Cabin Number: 9646

Traveled As: Couple

Reviewed: 3 years ago

Review Summary

Our cruise was Cancelled two days after we were to depart due to fog. RC promised updates and consistently missed their self broadcasted times for updates. We were told to stay away from the port AND at the same time told the ship would depart as soon as possible when ready whether we were in Tampa or not. As we lived 2 hours away we were torn between staying put or making our way to Tampa despite being told to stay away. We supposedly are getting refunded our cost and a 20 % coupon off future cruise. We had bought travel insurance which we didn't need since and are getting no refund for that even though NOONE needed insurance because all are getting cost refunds. Parking garage will not refund parking cost even though our car never parked. This our first cruise in over 25 years. Not sure we want to risk booking another.

Ship Experiences

Food and Dining

never ate anythinh

Entertainment

never experienced

Service and Staff

poor communication

Ship Quality

never saw it
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