communication seems to be lacking

Brilliance of the Seas Cruise Review to Canada, New England, New York


Contributor Level: Cruise Director
Experience: 7+ cruises
Reviews: 5
Helpful Votes: 15

Overall Rating:

4.0 out of 5
Verified Review
7 Night Canada & New England (Boston Roundtrip)
Sail Date: September 28, 2014
Ship: Brilliance of the Seas
Cabin Type: Oceanview
Cabin Number: 4016
Traveled As: Couple
Reviewed: 2 years ago

cruised out of Boston, 9/28 to 10/5.  Check in went well.  Room was ready when they said it would be.

Food was great; as was service in the dining room.  Entertainment above average, except for one show.

Excursions went well.

I signed up for a wifi plan.  In the middle of the voyage they changed plans without telling anyone.  Led to frustrations trying to sign on.  Finally called and was told about the cancellation and need to sign on for a new plan.  Tried to find out how tips were distributed...they flatly refused to disclose it; even tho it was readily published in the past.  Couldn't get a forecast for Boston the day before were returned......it would have made packing and planning easier.  Bottom line.....we'll do RCL again

Food and Dining

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5
3 out of 5
3 out of 5
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