Brilliance of the Seas Cruise Review to Europe - Northern Europe

Contributor Level: Purser

Experience
4-6 cruises

Review
1

Helpful Votes
2

3 out of 5

Good itinerary but issues with Royal Caribbean ethos and service

Sail Date: August 07, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Oceanview

What was good: nice ship, reasonable facilities, good choice and quality of food, lovely waiters, interesting destinations.

 

What was less good: our overall impression was that RC are more focused on extracting money from their guests than providing good customer care.  For example, drinks (wine, bottled water) were extremely overpriced compared to P&O.  Expensive ship photographers were everywhere and caused problems moving around busy areas.  There was not much information about ports (eg walking distances and availability of shuttle buses) and pressure to use the ship's own excursions.  Around the ship, staff were either absent or disengaged from what was going on.  The ship's own rules were not enforced, so some children were playing and jumping around in adult areas like the spa pools without being challenged.  In the theatre, some people reserved seats for their entire family, took photographs during the performance, allowed children to run about, etc, in spite of notices prohibiting this.  There was always a queue at guest services from early morning to late evening.

 

Overall, this seems to be a fairly informal family orientated ship and might therefore suit people with young families who don't mind a bit of noise and boisterous behaviour.

Ship Quality
A little bit of shabbiness eg stained carpets, worn chairs.
Food and Dining
Waiters generally very good.
Cabin / Stateroom
Clean and reasonably spacious.
Service and Staff
Waiters generally great, some bar staff not so friendly.
Entertainment
Some very talented performers.
Onboard Activities
Destinations and Excursions

Tip

Lunch in the dining room is a much better exeprience than scrabbling for food in the Windjammer at lunch time.



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