Good itinerary but issues with Royal Caribbean ethos and service

Brilliance of the Seas Cruise Review to Europe - Northern Europe


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

3.0 out of 5
12 Night Scandinavia & Russia (Harwich Roundtrip)
Sail Date: August 07, 2014
Ship: Brilliance of the Seas
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 3 years ago

What was good: nice ship, reasonable facilities, good choice and quality of food, lovely waiters, interesting destinations.

 

What was less good: our overall impression was that RC are more focused on extracting money from their guests than providing good customer care.  For example, drinks (wine, bottled water) were extremely overpriced compared to P&O.  Expensive ship photographers were everywhere and caused problems moving around busy areas.  There was not much information about ports (eg walking distances and availability of shuttle buses) and pressure to use the ship's own excursions.  Around the ship, staff were either absent or disengaged from what was going on.  The ship's own rules were not enforced, so some children were playing and jumping around in adult areas like the spa pools without being challenged.  In the theatre, some people reserved seats for their entire family, took photographs during the performance, allowed children to run about, etc, in spite of notices prohibiting this.  There was always a queue at guest services from early morning to late evening.

 

Overall, this seems to be a fairly informal family orientated ship and might therefore suit people with young families who don't mind a bit of noise and boisterous behaviour.

Food and Dining

5 out of 5
Waiters generally very good.

Onboard Activities

3 out of 5

Entertainment

3 out of 5
Some very talented performers.

Service and Staff

3 out of 5
Waiters generally great, some bar staff not so friendly.

Ship Quality

3 out of 5
A little bit of shabbiness eg stained carpets, worn chairs.

Cabin / Stateroom

5 out of 5
Clean and reasonably spacious.

Ship Tip

Lunch in the dining room is a much better exeprience than scrabbling for food in the Windjammer at lunch time.

5 out of 5
5 out of 5
5 out of 5
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5 out of 5
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