Brilliance of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

Very disappointed

Sail Date: December 30, 2013

Reviewed: 3 years ago

Traveled As: Singles/Friends

Room Type: Balcony

I wasn't able to get a decent seat in the dining room for the first three nights. The first night they put us at a table for 10 in a high traffic area. The second night at a table by the service area where wait staff was working. The third night behind a huge pole with a curtain wrapped around it blocking the view of the whole dining room and waiters were always coming by bumping our table and spilling our wine. The last two nights they gave us a nice table. Only because the people sitting there paid to upgrade to the steakhouse on board. The service in balcony stateroom was slow. Took forever to get our luggage and we had to call and ask for everything. I have taken 5 cruises this year and this was the worst and the most expensive. It was supposed to be a holiday New Years cruise so the rates were higher than usual but quite honestly Carnival and Royal Princess do a much better job as far as all categories are concerned.  I was very disappointed!

Ship Quality
Nice but could have been cleaner. Couldn't see through dirty windows on balcony
Food and Dining
Bad table first 3 nights
Cabin / Stateroom
Slow service. Sliding door not working properly no hot water for 2 days.
Service and Staff
Accommodated us with a decent table for two nights after complaining to customer service.
Last night the best
Children's Programs N/A
Onboard Activities
Nothing we were interested in
Destinations and Excursions
Tampa, Florida
Easy access to port
Key West, Florida
Easy access to shops
Cozumel, Mexico
Easy access to shops


Ask for a good dining room table for the size of your group by a window. Expect slower service than usual. The entertainment level was not any better for a New Years holiday cruise than usual.

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