Very disappointed

Brilliance of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 5

Overall Rating:

3.0 out of 5
Verified Review
5 Night Western Caribbean (Tampa Roundtrip)
Sail Date: December 30, 2013
Ship: Brilliance of the Seas
Cabin Type: Balcony
Cabin Number: 8548
Traveled As: Singles/Friends
Reviewed: 3 years ago

I wasn't able to get a decent seat in the dining room for the first three nights. The first night they put us at a table for 10 in a high traffic area. The second night at a table by the service area where wait staff was working. The third night behind a huge pole with a curtain wrapped around it blocking the view of the whole dining room and waiters were always coming by bumping our table and spilling our wine. The last two nights they gave us a nice table. Only because the people sitting there paid to upgrade to the steakhouse on board. The service in balcony stateroom was slow. Took forever to get our luggage and we had to call and ask for everything. I have taken 5 cruises this year and this was the worst and the most expensive. It was supposed to be a holiday New Years cruise so the rates were higher than usual but quite honestly Carnival and Royal Princess do a much better job as far as all categories are concerned.  I was very disappointed!

Food and Dining

1 out of 5
Bad table first 3 nights

Onboard Activities

3 out of 5
Nothing we were interested in

Entertainment

3 out of 5
Last night the best

Children's Programs

N/A

Service and Staff

3 out of 5
Accommodated us with a decent table for two nights after complaining to customer service.

Ship Quality

3 out of 5
Nice but could have been cleaner. Couldn't see through dirty windows on balcony

Cabin / Stateroom

3 out of 5
Slow service. Sliding door not working properly no hot water for 2 days.

Ship Tip

Ask for a good dining room table for the size of your group by a window. Expect slower service than usual. The entertainment level was not any better for a New Years holiday cruise than usual.

5 out of 5
Easy access to port
5 out of 5
Easy access to shops
5 out of 5
Easy access to shops
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