Several Glitches

Brilliance of the Seas Cruise Review to Transatlantic

Cruises: 7+ cruises
Review: 1
Helpful Votes: 31

Overall rating:

3 out of 5
Verified Review
Brilliance of the Seas

15 Night Transatlantic Westbound (Harwich To Boston)

Sail date: August 31, 2013

Ship: Brilliance of the Seas

Cabin type: Oceanview

Cabin number: 4036

Traveled as: Couple

Reviewed: 11 years ago

Review summary

Not our best cruise if I'm going to be honest. Our first day, first tour was a long one, so we requested room service for breakfast. The result was no room service, no breakfast, no explanation and no apology. We waited and waited and called and were lied to ("it's on the way right now sir!"). So, we went nearly 20 hours without food or water (7PM the previous night until 2PM the day of the tour). The second major problem involved a promised shipboard credit of $200 that never materialized, again no explanation, no apology. Yep, food and service was good in the dining room, cabin attendant did a good job, entertainment was so-so. We booked this particular ship for the itinerary. Probably our last cruise on Royal Caribbean.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

N/A

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

The fitness center was always lightly populated, which was nice. We were always able to use our favorite machines without waiting.

Ports of call

Harwich (London), England

3 out of 5

Le Havre (Paris), France

5 out of 5

Portland (Weymouth), England, UK

5 out of 5

Cobh (Cork), Ireland

5 out of 5

Dublin, Ireland

5 out of 5

Klaksvik, Faroe Islands

5 out of 5

Reykjavik, Iceland

5 out of 5

Boston, Massachusetts

1 out of 5
Bus service to Logan was a cluster-@%&!
Was this review helpful? 31

Be the first to comment

Other reviews of this sailing