Bait and Switch! Don't Fall for it, like I did!
Azamara Pursuit Cruise Review to Europe - Eastern Mediterranean
7 Night Croatia Intensive (Venice Roundtrip)
Sail date: October 07, 2023
Ship: Azamara Pursuit
Cabin type: Suite
Cabin number: 8046
Traveled as: Singles/Friends
Reviewed: 7 months ago
Review summary
I am supremely disappointed in my Azamara experience. I booked a cruise 2.5 weeks prior to departure. I booked the cruise directly with Azamara’s 800 number because it was so close to the departure date. We paid considerably more for the cruise than our friends because it was so close to the departure date, which is understandable and was acceptable. I was told by the booking agent on the phone that we would receive a $500 per person on board credit. The credit was never applied. On board the ship, the Pursuit, one customer relations rep, Marlon, told me it was my travel agent’s fault. I used Azamara to book it! Beyond that I was repeatedly read to from a script that stated if I couldn’t provide an OBC in writing that it would not happen because they had no proof and they required written proof. Basically, they assumed I was trying to get something I wasn’t promised or that I was an outright a liar. Customer Relations was very poorly trained. Is this a bait and switch tactic by Azamara? Our four friends with whom we cruised do not have an e-mail or anything in writing that reflects an OBC, they received their OBC credit. I had no illusion that the credit would happen. I do however wish it had been addressed in a more thoughtful or sincere manner. Their staff behaved a in an accusatory manner and it came off as a bait and switch… “pay the higher rate and in return we will reward you with this on board credit”. Since returning home 2 weeks ago, I have reached out to Azamara by e-mail and phone. I’ve had no success in getting any response from them. Again, a customer relations fail. I fell for it, don’t let it happen to you!Embarkation
Ship experiences
Food and Dining
Mosaic Cafe
Attentive and kind. They were a welcome sight in the morning! Need a quick bite on the way out the door? This is the perfect stop.
Onboard Activities
Guest Relations
Guest Relations needs to be schooled on sincerity, empathy, basic human kindness.
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
FUSINA (VENICE), ITALY
Opatija, Croatia