Israel was cancelled at the last minute, Ship is great, food fantastic, service impeccable, poor communication

Item: Azamara Pursuit
Rating: 4.3
Author: keysgal4

Azamara Pursuit Cruise Review to Europe - Eastern Mediterranean

keysgal4

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 12

Overall rating:

4.3 out of 5

9 Night Israel Intensive (Athens Roundtrip)

Sail date: April 15, 2023

Ship: Azamara Pursuit

Cabin number: 1180

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Loved Azamara, ship size, excellent staff and food, entertainment was great, multi national crew and passengers make it so enjoyable. My only complaint is their communications are really bad from the corporate side. They took 3 weeks to answer a question by then I was already cruising! They cancelled Israel 2 days prior to sailing, gave NO explanation other than safety concerns. However our politicians were there for one week, obviously not an issue for them! Disappointed as Israel was why we went! 2 days before end of cruise they slipped a note under the door apologizing for Israel stop and offered cruise credit based on your costs. Nice but 7 days too late.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

great food, variety constantly changing, excellent

Onboard Activities

2 out of 5

fitness center small, max 9 people in some classes, hot tubs luke warm, great staff

Medical Facility

2 out of 5

never open? I went there 3 times, was told in am that they open at 5pm, ended up with COVID

Jogging Track

2 out of 5

14.5 times around the small track = 1 mile, don't get dizzy!

Entertainment

5 out of 5

excellent throughout,

Service and Staff

5 out of 5

could not expect any better service than what we had!

Ship Quality

5 out of 5

great smaller ship, loved the self laundry, several food stations, easy to get around, no complaints!

Cabin / Stateroom

3 out of 5

size was really small, decent balcony, foot of bed less than 1 ft from wall, very tight for 2. Lots of storage space which was great, robes and plenty of hangers, drawers etc. Shower a joke, odd angle with a curtain, for a luxury cruise ship they could improve on that a lot!