Don't Get Sick - Abandoned by Azamara

Cruises: 7+ cruises

Review: 1

Helpful Votes: 7

Review summary

Don’t get sick! – Abandoned by Azamara We are not people to post reviews, but we feel out of options, and we do not want others to experience what we are going through with Azamara. We are a very healthy couple 59 and 60. The cruise, the ship and staff were great, we were getting all that we hoped for. Halfway into our cruise on the Azamara Journey from Venice to Rome in April 2023, I became sick and was sent to shore with my wife by the ship doctor to get checked-out by the local clinic/hospital. We had to leave our two adult children on board, we were told to bring our luggage. Once ashore, we were totally abandoned even though they gave us assurances that we were to be contacted and escorted by their team to assist us. We spoke no Italian, we had no accommodations, the ambulance took me to a hospital, my wife was left to lift and haul all our luggage. While in hospital, the ambulance driver handed me a phone, an Azamara representative told me that we were not permitted back on the ship and that we had to find our own way to Rome. My wife could not visit at the hospital, she could not find out my condition as we shared a phone between us, she took it upon herself to find a hotel using her credit card concierge service, no taxis were available to take her to the hotel. It was physically and emotionally tragic on my wife, she is one of the most competent and resourceful people I know... and this broke her. We have made multiple attempts, both during our abandonment and the months after to get a response from Azamara. There has been no response at all from Azamara. So much went wrong, we want to be compensated in some way for lack of support, leaving our kids, not being able to return to the ship after getting a clear certificate of health from the local hospital the very same evening, the ship was still in the harbour for the next four hours! We were misguided, no support, huge lack of coordination from ship to shore, large extra costs were incurred on hotels, trains, taxis to make our way to Rome, not to mention losing half our cruise. We are not happy. Fortunately, I recovered by that evening. It is bad enough to get sick on a cruise, but to be abandoned by a world class cruise company is unacceptable.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Venice, Italy

Ravenna, Italy

Ancona, Italy

Kotor, Montenegro

Amalfi, Italy

Sorrento, Italy

Civitavecchia (Rome), Italy

Disembarkation

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