Disapointing in many ways !
Anthem of the Seas Cruise Review to Caribbean - Southern
11 Night Southern Caribbean (Cape Liberty Roundtrip)
Sail date: January 18, 2024
Ship: Anthem of the Seas
Cabin number: 13566
Traveled as: Couple
Reviewed: 4 months ago
Review summary
The very is beautiful. We love the Solarium and book our room to be just under the same area so ease of elevators is helpful. There is a cafe that serves breakfast, lunch & dinner in the Solarium, BUT IT WAS CLOSED FOR A PRIVATE GROUP! This meant that for any food you had to go to the far end of the ship, then walk all the way to the front !! People were very verbal about their dissatisfaction. Nothing could change that but on the 8th day they finally started to come around with some small sandwiches etc. Helped, but not much. The ship knew a year in advance about the booking, but didn't put them in a ballroom or private conference room - they closed a public cafe just for them while hundreds of people were displaced! NOT ACCEPTABLE EVER! Children were not contained and ran around screaming. The main pools were filled with unruly children, so were the hot tubs. All food was excellent. Service in the main dining room Table 527 early seating was superior! Clemente & his helper were efficient, attentive and always did a superior job going the extra mile for their passengers. I have a peanut allergy & the" Matri de" made sure I was okay with all the food! Our room steward, Harold, was very attentive to our needs & got to know us. Most passengers felt their room stewards were overworked and had too many rooms (25) for lack of staff!! They still did an awesome job! Overall, Royal Caribbean isn't up to par like they were years ago. They lack staff & have trouble getting staff since they do not pay well, overwork the staff by using them for several jobs other than what they were hired to do, lack help for the handicap, keeping children in line in public areas allowing them to use adult areas & the attention to the overall passengers. The Royal Caribbean name use to be one of the top cruise lines for service. Not anymore.Embarkation
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Ship tip
Make sure that there isn't a big group that has it booked & public areas closed just for their use.