RC needs to get it together- poor customer service

Anthem of the Seas Cruise Review to Caribbean - Bahamas

Experience: 7+ cruises
Review: 1
Helpful Votes: 12

Overall Rating:

1 out of 5
Verified Review

Sail Date: November 22, 2015
Ship: Anthem of the Seas
Cabin Type: Inside
Cabin Number: 8707
Traveled As: Family (young children)
Reviewed: 2 years ago

Room service 1-2 hour wait for simple things like wraps and salads.

Not all items from menu are available from the already limited room service menu.

Long wait in main buffet dining hall, to the point where people are told to please give up their seats as soon as they're done eating during breakfast/lunch.

No drink waiters/waitresses walking around offering drinks by any of the pools (3) and if you ask a staff member to send someone over to take a drink order don't expect them to come back.

Excursions are misleading to what is included- extra charges may apply.

very slow dining room service and some waiters will bring you the appetizer and meal at the same time as if they wanted you to hurry up and get out.

if you're expecting a laid back vacation, do not take a cruise on this ship!!!!

This was my 7th cruise, And  this was definitely the worst cruise I have ever taken.

Go with carnival instead!!!

Food and Dining

3 out of 5
Buffet was horrible, restaurants had great food but service was terrible

Onboard Activities

1 out of 5
Very limited. Many of the activities offered are held in the same arena limiting what is available.


1 out of 5
Band members from several diff lounges looked miserable and as if they were there against their will! NO Nightlife- perfect for retirees looking for a quiet ship

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Plenty of space for a family of 4. Room housekeeper was great.

Ship Tip

If they're trying to work out the kinks wait several years before taking a trip on this ship. They're extremely understaffed and should be embarrassed to run without fully trained personnel. Staff didn't know how to give directions around the ship or anything going on beyond what they were doing

5 out of 5
We got here early- patient emergency on board.
1 out of 5
We didn't stop here. Weather issues?
5 out of 5
Beautiful place to visit. Balmoral excursion is a greedy grab at tourists wallets. Be prepared to pay $7 for a coffee or tea, $10 for a hot dog, $15 for a burger, $17 for veggie burger- not worth the $70 you pay to go there.
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