Granddaughter Got Assaulted on the Ship

Allure of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 3
Helpful Votes: 37

Overall rating:

2.1 out of 5
Allure of the Seas

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: November 20, 2022

Ship: Allure of the Seas

Cabin type: Balcony

Cabin number: 7280

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

After not going on Royal Caribbean for 15 years I decided to give them a try again. IT WAS THE WORSE MISTAKE EVER. My Granddaughter got assaulted on the Ship and Security on the ship literally did not give a Damn we were told the report would be useless because we were in International waters and no one had jurisdiction except the FBI and they were not going to pursue an Assault Case. I persisted in getting a Report only to get treated as a piece of you know what by them. The report was done, then it took me 3 days to get a copy because everyone Ignored my request. I asked to speak to the Cruise Director, he never showed up, I asked to speak to the Hotel Manager he never showed up and I asked to speak to the Hotel Director, (The main person in charge of everything on the ship besides the Captain) He never called. This ship is a WASTE OF YOUR MONEY. I was Informed by the Head Chief Security (whatever that meant) and he stated that there were several assaults because of a lack of Securities for the amount of people on board. After arriving in Galveston we had the Customs waiting and they too were extremely rude and Informed us that a report would be done but nothing was going to be done by the FBI unless it was a sexual assault or higher. Basically while we were in the office we notice over 10 families that suffered one type of assault or another. I was not aware of how many incidents Royal has every cruise due to lack of protection and securities on board. DO NOT FALL FOR THEIR COMMERCIALS THIS IS A HEAVEN FOR CRIMINALS. The whole cruise besides the shows was awful... The dining room served almost if not the same thing that they had on the lunch menu. The Buffet was the same thing over and over again. There were more people eating Pizza than in the restaurants. The staff in the service desk, buffet and even in the Restaurant all had a could care less attitude. I had approximately 10 to 15 arguments because I had a soda package and I didn't like the fountain drinks because most of the time they were flat and whenever I asked for a can they acted as if I was asking for free Liquor. This cruise ship fought with us on many occasions because they did not want to give me a can of soda vs a fountain drink. Yes we are talking about a can of soda that based on the amount of soda's they buy would probably cost the 50 cents at most. This company is charging more for cruises, yet the have cut so may corners and have lowered their standards so much, I guess to make up the loss they had the last 2 years. \I will be going to my congressman to see if legislature can be done to protect our US Citizens from crimes while on the ship. you all should do the same. Don't wait until you get assaulted to do the same.

Embarkation

2 out of 5
very slow and everyone had an attitude.

Ship experiences

Food and Dining

1 out of 5
Terrible, same food day in and day out.

Onboard Activities

1 out of 5
activities not well advertised and most of the times you had to wait for someone to show up.

Entertainment

5 out of 5
All the stage shows, and Diving shows were great, the only problem is once you see those 3 shows on a week cruise you will not see any other show the rest of the trip

Children's Programs

1 out of 5
Basically non existent

Service and Staff

1 out of 5

Ship Quality

1 out of 5
older ship with many needed repairs. The lay out I feel could be better categorized instead of spreading shows away from each other and in different decks.

Cabin / Stateroom

2 out of 5
Beds and cabin are in need of exchanging and remodeling

Ship tip

Be carefull as there were many Assaults on the ship due to lack of Security and security of passengers on board.

Ports of call

Galveston, Texas

4 out of 5
Lost to do, Large City

Costa Maya (Mahahual), Mexico

3 out of 5
Ok for Beach Activity only, nothing else to do.

Coxen Hole, Roatan, Bay Islands, Honduras

1 out of 5
Very poor and dirty city, lots of crime and again nothing to do, the rest of the city is just as dirty and unsafe.

Cozumel, Mexico

5 out of 5
Excellent lots to do.

Disembarkation

1 out of 5
No One knows what they are doing and the process.
Was this review helpful? 18

12 Comments

Cruisers4Lyfe     2 months ago

Thanks for sharing

crusin4gramma    2 years ago

You say you asked to speak to the "hotel manager"???? You were on a ship!! Sorry, but I don't believe any if this. I have been on over 50 cruises and any issues have always been handled promptly and professionally.

krusclark    2 years ago

I've been on a couple of cruises where a fight (assault) broke out. All involved were either quarantined in their rooms with a guard stationed outside the door or placed in the onboard brig. All were put off the ship at the next port. This is taken very seriously by Royal Caribbean so something doesn't add up.

shayok    2 years ago

I’ve been on Allure of the Seas before and other Royal Caribbean ships. What you’re describing it’s 100% opposite of every experience I’ve had. You say you had 10-15 arguments on the ship with crew members about the cans of soda. It’s sounds like the issue was you being extremely picky and taking it out on them because they were following policy. If the first person told you no, then it’s no. Hard stop. You claim your grand daughter was assaulted, but you don’t provide any context of the assault. Did someone hit her? Bump into her? Yell at her? Etc. that is the most important piece missing. Also note, US customs is NOT Royal Caribbean.

Gwbigdog    2 years ago

😬 thanks

RoyalCruzer    2 years ago

We have been on Allure multiple times as well as other Royal Caribbean ships. This story has a lot of flaws to it. The security on board is taken very seriously and I doubt that you were ignored. This is the first time this ship has been to Texas, perhaps just someone looking for a free cruise.

Rehlah    2 years ago

Exact same experience as annasa. On Allure 2 weeks ago and cruise was wonderful with great food and crew! Also noticed a number of security officers throughout the ship. Been on 39 cruises and have never known of several assaults on one sailing. Something seems amiss here.

javawoody    2 years ago

Was the assault by a crew member or passenger?

nautica42    2 years ago

Sorry about your grandmother. The assaults are very concerning.

AuntPinkie    2 years ago

So sorry! It very discouraging to hear this:

annasa    2 years ago

Can you describe these assaults? I was on Allure a few weeks ago and it was an amazing trip with incredible staff and crew. Everyone was extremely courteous and helpful. It sounds like your disposition towards the entire cruise was negative and there was no pleasing you no matter what the circumstances were.

loriad28    2 years ago

Could you elaborate what you're referring to? Especially since you indicated several others experienced "assaults".

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