Horrible Cruise Week

Allure of the Seas Cruise Review

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 15

Overall rating:

3.2 out of 5
Allure of the Seas

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: February 16, 2020

Ship: Allure of the Seas

Cabin type: Balcony

Cabin number: 11576

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

I travel with Royal Caribbean all the time. This was the worst cruise that I have ever been on to date. I will NEVER again travel on Allure if the Seas!

Embarkation

1 out of 5
Paid extra for Key Pass. Crew staff did not recognize the key pass from any other passenger. Spent a lot of money for nothing.

Ship experiences

Food and Dining

2 out of 5
Food in buffet was okay but nothing special. Same food every day. Suggested that they change up food daily.

Opus Dining Room

2 out of 5

This was a big disappointment. Food was not great. Service was below par. Schedules for meals were impossible due to the amount of passengers on the ship.

Windjammer Marketplace

3 out of 5

It was okay, basically a buffet.

Sorrento's Pizza

5 out of 5

Great as always!

Ice Cream Parlor

2 out of 5

Was disappointed, the ice cream was tacky in texture.

Izumi Japanese Cuisine

5 out of 5

Great food and service. Was a blast!

Johnny Rockets

1 out of 5

Horrible service, food was horrible. They tell you that everything on the menu is included in the price but then try to charge you $6 extra for a malt plus the 18% tip. Put prices on the menus of NOT included in the posted amount.

Chop's Grille

4 out of 5

Food was very good.

Onboard Activities

4 out of 5
Pools were great.

Entertainment

2 out of 5
There were events that we had reservations that were canceled. We were not able to reschedule due to limited seating and crowds. Too many passengers on the ship for the limited seating of the events.

Studio B

5 out of 5

Really enjoyed the ice show.

Blaze Comedy Club

1 out of 5

Very disappointed that we did not get to enjoy. 7,000 people on the ship and 100 seats for the event.....really!

Aqua Theater

3 out of 5

Show was good. Kept having technical issues and issues with seating.

Theater

5 out of 5

Mama Mia was a wonderful show. Really enjoyed.

Service and Staff

2 out of 5
Waiters in dining need more training. They were giving food to the wrong guests....not good at all. Customer Service needs to fix mistakes and not give excuses for their mistakes.

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Pick another ship!

Ports of call

San Juan, Puerto Rico

4 out of 5
Took a tour with an outside party “San Juan Tours”, Cost was $15 for a 1.5 hour tour. We were gone over 2 hours. Alberto was the best tour guide. Made many stops for photo opportunities. We went to a local “Market” and were given samples of local produce and the ability to purchase locally hand made souvenirs. Stopped at a beach. We tasted food from a small village....was GREAT....and cost $5 for two people to eat. This was the best tour of the trip!

Philipsburg, St. Maarten

4 out of 5
Horse back riding was fun. Disappointed that we were told we would be riding in the ocean and did not.

Disembarkation

1 out of 5
This was a horrible experience. We purchased Key Pass to be able to depart in time for an early flight. There was NO special line for expedited or Key passengers. The ship employee said “there is no expedited departure, you have to get in line with everyone else”. That is crap to charge for a service that is not provided. I will NEVER travel on this ship again!!!!!
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