Great Family time, but horrible customer service

Allure of the Seas Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 6

Overall rating:

3.4 out of 5
Verified Review
Allure of the Seas

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: June 16, 2019

Ship: Allure of the Seas

Cabin number: 9430

Traveled as: Large Group

Reviewed: 4 years ago

Review summary

I enjoyed this cruise because my family and I found plenty to do but Captain Ron was rude, we didn't get to stop at the private island in Labadee, customer service handling it was horrible and I'm not a fan of 5.5/7 days on water.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5
I did zipline my daughter loved the flowrider and the carousel. Not enough pools for everyone to enjoy

Entertainment

4 out of 5

Children's Programs

4 out of 5

Service and Staff

3 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Philipsburg, St. Maarten

3 out of 5

San Juan, Puerto Rico

2 out of 5
Our time was cut short

Labadee (Cruise Line Private Island) Did not visit port

they canceled our port day because of a medical emergency

Disembarkation

3 out of 5
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