Allure of the Seas May29-June5-2016

Allure of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

3.0 out of 5
Verified Review
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: May 29, 2016
Ship: Allure of the Seas
Cabin Type: Balcony
Cabin Number: 11548
Traveled As: Couple
Reviewed: 1 year ago

My favorite part of the cruise was the boat. The Allure of the Seas is a fantastic boat with really great activities and entertainment. The cruise could use some improvement on quality of service from staff. The staff was very competent but the majority lacked enthusiasm or any real commitment to making my experience the best possible. They did what was needed, but rarely above and beyond and rarely with a smile. Of all the staff on the boat, there were only two who performed the type of service I expect on a cruise - our room Steward, Selmon (spelling? - Room 11548), who always had a smile on his face, and one waiter in the Icon on Deck 3, Victor. Other than those two, there was very little enthusiasm, smiles, or small talk engagement from anyone else. Also, on a few separate occasions, we observed used plates from breakfast sit at the pool deck for 4-5 hours before someone picked them up. Or empty glasses sit on a table for quite some time before someone comes by to get it. On other cruises, I rarely saw a plate or glass sit for 60 seconds before someone grabs it. It is the little things like this that would make me not recommend Royal Caribbean over competitors that we have been on. Things like that add up to the overall experience. While the boat was the best boat I've ever seen, there is more to the experience than that - and I will tell others that the slightly higher price for Royal just isn't worth it unless all you care about is the boat and shows.   

Food and Dining

3 out of 5
On par. Dining rooms were great, most the food seemed quickly thrown together from not the freshest ingredients.

Onboard Activities

3 out of 5
While there was lots to do, the on board activities were always severely crowded. People fighting to be first into a show or the 30-45 minute wait at the FlowRider. Timed activities always started late.

Entertainment

3 out of 5
Good Entertainment but any event outside of the Amber Theater was overcrowded and always started late. We would arrive 30-45min before a show to find a long line already, which people would disregard 5 min before the doors opened anyway. It became a free-for-all when the doors opened. Just chaos most of the time. And then the shows never start on time, always 5-10 late.

Children's Programs

3 out of 5
Did not partake.

Service and Staff

1 out of 5
Selmon (Room 11548 Steward) and Victor (waiter at Deck 3 Icon) were only staff out of the hundreds of interactions who provided the type of service we expected and have experienced on competitor ships. The majority of the staff, while competent, was disinterested and merely doing the bare minimum requirements of their job.

Ship Quality

3 out of 5
Fantastic ship. Did experience plates sitting around for hours before being picked up.

Cabin / Stateroom

5 out of 5
Steward was really fantastic. Room a bit small, but on par with what we expected. Room lacked electrical outlets near bed area and in bathroom.
5 out of 5
Do not leave the gated area, the tourist sharks were very persistent and numerous here.
5 out of 5
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