The most poorly run Royal Caribbean cruise I have ever been on - and I have been on many

Item: Adventure of the Seas
Rating: 3.3
Author: homeforsix

Adventure of the Seas Cruise Review to Caribbean - Western

homeforsix

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 57

Overall rating:

3.3 out of 5

Verified Review

5 Night Western Caribbean (Galveston Roundtrip)

Sail date: December 29, 2021

Ship: Adventure of the Seas

Cabin type: Balcony

Cabin number: 9276

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Again, this was the most poorly run cruise I have ever been on (across any cruise line). The staff were, in general, not friendly or helpful. Service was slow. Staff at the Excursion desk were so rude I was shocked. Service was definitely not the theme.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

The food was normal cruise food.

Onboard Activities

3 out of 5

Pools, spa, fitness center. The ice skating rink was closed because they lacked staff, the fitness center would give us a different CoVID policy every time we went.

Entertainment

4 out of 5

Entertainment was pretty good.

Children's Programs

No young children

Service and Staff

2 out of 5

The room steward was good. The waiters seemed poorly trained and very inefficient.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Enjoyed the larger cabin and the bathtub

Ship tip

Don't expect much in the form of service. Excursion Staff was rude and unwilling to help (even when the issue was their fault). The dining staff was not efficient. Set your expectations lower and you will be fine.

Thumbs up

Ports of call

Progreso (Merida), Mexico

2 out of 5

Not much to do. We booked an excursion through the cruise, but it was cancelled (by the cruise the day before) and there was so little other excursions, we were unable to book another excursion. Therefore, we just got off the boat and went into town. Absolutely nothing to do.

Thumbs Up 1

Cozumel, Mexico

5 out of 5

We did our own thing. We love Cozumel.

Thumbs Up 0

Disembarkation

4 out of 5

9 Comments

wgammon1 2 years ago

Sorry your cruise didn't live up to your expectations. Thanks for the review.

Thumbs Up 0

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RoyalMoyal 2 years ago

See johnmattos review. Same sailing.

Thumbs Up 1

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PiratesWorld 2 years ago

Thanks for the info

Thumbs Up 1

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izrgreen 2 years ago

Sorry about your cruise.

Thumbs Up 1

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Gwbigdog 2 years ago

Thanks for sharing your experience

Thumbs Up 1

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AuntPinkie 2 years ago

Sorry this cruise didn’t meet your expectations. Appreciate your feedback.

Thumbs Up 1

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javawoody 2 years ago

Appreciate the update

Thumbs Up 2

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cruising2004 2 years ago

Sorry your cruise was not up to standards.

Thumbs Up 2

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CruzeFan 2 years ago

Thanks. Lowered expectations, patience and flexibility are the keys to enjoying a cruise currently.

Thumbs Up 7

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