U.S. Cruise Reviews

Everything was good. Staff helpful, nice and fun to be around.  This itinerary was OUTSTANDING. Staying overnight in San Francisco was such a treat. You need to offer this cruise more often.

Your dinning room staff appeared to be under staffed. You are trying to cut cost too much. They did an outstanding job with the number of people they had.

I would suggest better maintenance on the men's steam room. It was broken too much during the cruise and I would suggest keeping the steam room open longer hours, tell 10:00 or 11:00 pm would be nice.

Thanks and I will see you soon!

Staff were very friendly and helpful. Our waiters at dinner were great and kept us entertained.  They put a big smile on our faces.

Departing the ship went quickly.  They have a great system to get you off and on the ship.

This was a very nice cruise.  The ship was beautiful and had an unbelievable crew.  Food was very good.  The weather was cool, so be sure to bring a heavy jacket if you go in September.  Overnight in San Francisco allows plenty of time to see the sights.  We rented a car and drove to Napa Valley, which is only about 40 miles north of the city.  

We took this cruise at the last minute because we are taking this ship in March through the Panama Canal and it gave us the opportunity to get used to the ship. We really enjoyed the quick trip and the layout of the ship. The crew as always was great. This would be a five star event if it were not for the departure in San Francisco. The early passengers, who were mostly retuning to the ship to continue their journey, were not aware that they needed to complete their Customs Declaration form prior to leaving the ship. They were filling out their forms at the customs desk which caused a huge delay in departing the ship for those who followed. We ended up with over a two hour delay. We look forward to our Panama cruise in March.   

Main dining room had excellent food. Italian specialty restaurant a dissapointment

Buffet needs improvement, many breakfast items not warm enough some cold. Little variety in comparison to some other cruise lines. Balcony cabin nice, clean.

Ports visited were very nice.

Despite the high winds & rough seas the cruise to Canada was  wonderful, Food was very good Shows were very good Cabin 1443 very large for an oceanview with picture window.

I would DEFINITELY recommend this cruise to anyone for a quick getaway! it was soooo worth it, especially the magic show!!!!! I loved the fact that we didn't have a set time to eat dinner, because my husband and I were napping too much! It was my husband's first cruise, and he loved it!

My family and I really enjoyed our cruise. The free style dining was awesome. The live band was great as well. We like the day we was able to spend in Nassau. The cruise ship was very clean. We like the the way the cruise staff help keep everything clean prior to entering thw ship we were offered sanitizer as well as when we return on the ship from Nassau everyone was handed sanitizer clothes to wipe down. We are looking forward to our next cruise soon. I hope all ships are just as nice as the Norwegian Getaway!

The staff was so friendly and helpful.  The food was amazing!

We loved it...would go again, only for longer.  Our stateroom with the balcony was spotless and roomy.  I would recommend this to anyone who wants to getaway.

We were with a group of 9 family members ranging in age from 1 years old to 58 years old and we all had such a marvelous time on the Norwegian Getaway! The rooms, restaurants, activity areas, pools, etc were all immaculate and new! The staff was quick to respond to our every need and they made sailing with little ones very easy! Thanks for having accommodating pools and splash pads for little kids. That was a great time for all!

I loved Norwegian Getaway, everything, except they charged me the drinks I used in the room even though i had 25 dollars unused on board credit that more than enough to cover my drinks.

The ship was beautiful and nice. There were more people on the ship than expected. I knew that I would have to pay for specialty coffee and alcohol. I ate in  the complimentary restaurants. I was shocked to realize that even at those restaurants I was charged for sparkiling water and even at one, I was charged just to sit down. I was also shocked to realize that even when I used my ship card, I was charged. Very very disappointed customer!!!!

It's hard to pick one favorite thing as everything about Crystal cruising is wonderful. For the Pacific Coastal cruise being able to step on board in San Francisco was a big plus.  This was the first cruise I'd taken where the alcohol and tips were included, and that added to my pleasure. Daily tea parties, nightly sing-alongs at the piano bar, and a Ben and Jerry's ice cream bar top my list of favorite things. 

My husband and I I had an awesome experience aboard the Crown Princess. We enjoyed the beautiful scenery as we sail. We loved the fact that the balcony cabin is clean and very accessible to the elevator, and hand sanitizer is everywhere. The air inside the ship is clean and has no slightest smell of cigarette. The crew and staff are courteous and very helpful. Food is good and the buffet area is orderly and not crowded. I definitely recommend sailing with the Princess, anytime. My husband and I would like to book Alaska cruise with the Princess in the near future.

Without exception, the entrie crew on the Explorer of the Seas does everything imaginable to make their guests happy.  The on-boarding process is slow and tiring (see below).  Ask for help if you need it.  We ordered coffee from room service the first morning and it never arrived.  Not a huge deal for us but we did mention it to our waiter.  That evening we received 4 specialty cupcakes and an apology.  Second night we received a bag of gourmet cookies and apology.  Third night a bottle of wine and an apology.  It was very apparent they want to make your cruise as perfect as they can.

This was the first cruise of the season out of Seattle and unfortunately it was too cold on deck to enjoy outdoor activities.  I wish more activities were planned indoors on the day at sea because not everyone wants to spend the day drinking and gambling.  The shows in the theater were good and we especially enjoyed the ice show . The performances and the costumes were  fantastic.  We had a large Oceanview room which was spacious and provided great views and light.  I highly recommend this room category.  The food in the dining room was very good but the food in the windjammer cafe only consisted of quantity not quality. Explorer of the Seas is a nicely appointed ship but with 3,100 people on board it was often a long wait for an elevator to go up or down. The port of Victoria offered several good excursions but the second port Nanaimo was disappointing with not much there.  The service on the ship in all ares was excellent and Royal Caribbean has done a great job hiring and training a great crew. 

Victoria and Nanaimo were very welcoming communities to us.  The entertainment on board was wonderful.  

Your survey won't let me submit my review without having more words in this section.  I do not appreciate that!    Is this enough?  

Had problems getting luggage first night and gave up on internet. The service was good especially enjoyed time in dining room where we were always treated special.

Loved the shows. Didn't think much of the food. Was told a certain price when friends signed us up for the cruise but then found out the price was twice as much after giving them our visa number. We were out of town at the time. Paid the same price for a 10 day cruise earlier.

This was our 4th time cruising this itinerary, and 2nd overall cruise with Royal Caribbean. Overall, we had a wonderful time due in most part to the fact we were a group of seven adults and know how to have a great time. We had rooms on the 12th floor that adjoined and that couldnt of been better. Our balconies opened into each other and we just loved being up top close to the pools and bars, very cool. We went to the shows and loved them, we played mini golf, basketball, and shuffleboard. We explored our ports and enjoyed ourselves walking around town and hitting the Pubs and Grills, as well as talking to people and taking in the sights. The downside to this cruise was the food, or lack there of. The Buffet(Windjammer) was ok at best, good assortment that repeated itself and just wasnt that good. The Cafe on the 4th floor which was the only other "free" place to eat was always crowded and VERY limited selection, very. The other 2 places cost $25 @person or 35 @ person which doesnt make any sense and then there was Johnny Rockets, at $6.95 per person could of been ok but the service was the worst in the world, prompting me to walk out completely and in the middle of the meal, just down right awful. So try room service and if you could get them to answer the phone, they would send you what you ordered IF they were not to busy, which was told to us. They will also charge you if you happen to call them between midnight and 6am, go figure. So, yes, we had a great time, and yes, the shows were good, really good, and yes we had a great room which we paid for, but man, the service really sucked and the food was really bad and confusing. Will we go again, yes, but the last 3 times we were on Celebrity which at the time we thought was very average. Now, I will be glad to book with them. Royal Caribbean really needs to step it up or lose some business, and believe me, this was the sentiment of a lot of passengers.