Outstanding service

Explorer of the Seas Cruise Review to U.S. - Pacific, Northwest

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 25

Overall rating:

5 out of 5
Verified Review
Explorer of the Seas

4 Night Best Of British Columbia (Seattle Roundtrip)

Sail date: May 16, 2016

Ship: Explorer of the Seas

Cabin number: 6552

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Without exception, the entrie crew on the Explorer of the Seas does everything imaginable to make their guests happy.  The on-boarding process is slow and tiring (see below).  Ask for help if you need it.  We ordered coffee from room service the first morning and it never arrived.  Not a huge deal for us but we did mention it to our waiter.  That evening we received 4 specialty cupcakes and an apology.  Second night we received a bag of gourmet cookies and apology.  Third night a bottle of wine and an apology.  It was very apparent they want to make your cruise as perfect as they can.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5


5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
This balcony room was very comfortable but quite a walk to the dining room/restaurants. Our steward was amazing and seemed to know what we'd need before we asked. We are addicted to our morning coffee so he found us a coffee pot so we could make our own as soon as we got up. (Pots aren't standard except in suites.) Hint: take your own instant beverages to make in your room - they're hard to find onboard.

Ship tip

Don't get in a hurry to buy gifts or extra services (spa, upgraded dining, etc.) Each night you will get a sheet outlining the next day's activities that will have specials - like half price spa day! Significant savings.

Ports of call

Nanaimo, British Columbia

5 out of 5
The train trip from Port Alberney is fun, but there's an hour plus bus ride to get to the train. The tour volunteers were knowledgeable and friendly and the staff at the saw mill provided a delightful lunch.
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