Explorer of the Seas Cruise Review to U.S. - Pacific, Northwest

Contributor Level: Third Mate

Experience
1 cruise (first)

Review
1

Helpful Votes
4

5 out of 5

Outstanding service

Sail Date: May 16, 2016

Reviewed: 6 months ago

Traveled As: Couple

Without exception, the entrie crew on the Explorer of the Seas does everything imaginable to make their guests happy.  The on-boarding process is slow and tiring (see below).  Ask for help if you need it.  We ordered coffee from room service the first morning and it never arrived.  Not a huge deal for us but we did mention it to our waiter.  That evening we received 4 specialty cupcakes and an apology.  Second night we received a bag of gourmet cookies and apology.  Third night a bottle of wine and an apology.  It was very apparent they want to make your cruise as perfect as they can.

Cabin / Stateroom
This balcony room was very comfortable but quite a walk to the dining room/restaurants. Our steward was amazing and seemed to know what we'd need before we asked. We are addicted to our morning coffee so he found us a coffee pot so we could make our own as soon as we got up. (Pots aren't standard except in suites.) Hint: take your own instant beverages to make in your room - they're hard to find onboard.
Embarkation and Disembarkation
This is the one area RC needs to work on. The boarding process is long and tiring. My husband has a bad knee and the standing (over 2 hours) caused it to flare up and really affected his enjoyment of the cruise. That being said, this was our first cruise and we now know we should have asked for help and they would have accommodated our needs. Disembarkation was a breeze. If at all possible, limit your luggage and carry it off instead of sending it down the night before.
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
Service and Staff
Food and Dining
Nanaimo, British Columbia
The train trip from Port Alberney is fun, but there's an hour plus bus ride to get to the train. The tour volunteers were knowledgeable and friendly and the staff at the saw mill provided a delightful lunch.

Tip

Don't get in a hurry to buy gifts or extra services (spa, upgraded dining, etc.) Each night you will get a sheet outlining the next day's activities that will have specials - like half price spa day! Significant savings.



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