Coastal - West Coast Cruise Reviews

I hope it's just post-pandemic adjustments, but it seems Princess has cut back on its staff-to-customer ratio and quality of service seems to be suffering. We'll be back aboard in June with hopes things will be closer to what we were used to enjoying pre-pandemic. And the Medallion/ Medallion app was a real headache for us. It unlocked our cabin door just fine (And triggered the "portal" screens to remind me it was "my" anniversary several times - with no mention of my wife), but wouldn't let us re-arrange dining schedules to join with travel companions, wouldn't allow scheduling of a departure group, only showed My account folio charges & credits (which is problematic when my wife doesn't use a smart phone) and was just plain Non-functional on several occasions. Dining room servers had to take our wine order with pencil and paper - so did servers in the Explorers lounge. Kudos to the Supersonics! They are a great band that played Explorers & Fusion lounges with occasional appearances in the Piazza too. They kept us up dancing until well past our bedtime several nights, and we look forward to seeing them again when we cruise Alaska in June. (Their contract aboard the Ruby runs to July 9, they say)

Lots of fun, did all the activities, didn't last long enough, ready to cruise again

The medallion app is wonderful for Ordering drinks and food

Except for the embarkation, the cruise was very well run. The trip itself was cold, so we weren’t able to enjoy the outside. Ensenada was warm so we were able to enjoy the excursion.

This was my 4th Princess cruise. It was the best overall Princess voyage I’ve taken. From the food quality, crew members, entertainment. Duvail the CD was one of the best I’ve ever seen. Very engaging. Believe he was a comedian in his former career. He’s a valuable asset to the Princess brand. I’ve always wanted to do the Classic California cruise. Wanted to visit both Alcatraz and Muir Woods. Unfortunately couldn’t do both through Princess. Guess it was a logistic problem. Hopefully I’ll be able to go to Muir Woods next time.

This our first time with Holland America and it wouldn't be our last. Felt like we were on an ocean liner.

It was a great cruise all the parts for a really nice California cost us a lot better than the Mexican wine you don’t get a bunch of Mexicans trying to sell your stuff

What a disappointment. Dining is a BIG part of cruising and Princess failed miserably on this cruise from 3-12-2022 to 3-19-2022. Phones at the front desk and Housekeeping were never answered, so you had to truck on down and wait in line to get questions answered. On 2 consecutive days our room was not serviced until after 2:30pm. REALLY????

Great to sail again after a 18 month or so hiatus. Masking was not a problem whatsoever. A 100 percent vaccinated cruise. Passengers all cooperated with masking and social distancing so felt very comfortable. Still growing pains with the start up but worth it.

Great cruise with a Blackjack Tournament! Had a great time in Cabo and Catalina. Glad to get back to cruising! Due to Covid restrictions there were only 690 people on board. NO WAITING for anything!

Great getaway, after so long cruising. Food disappointing, seems like lower quality meat, but can understand that Princess might be cutting back on certain items, as they’ve lost a lot of money, but kept going.

The cruise was safe and very clean. I liked the new safety procedures with less crowds. There are limited activities through the day. Probably because of the safety issues. Bring a good book, the pools and hot tubs are nice.

Our first cruise back and it was a wonderful getaway!

Biggest problem was the check-in / pre-trip preparations. Nearly everything had to be done using an app on your phone. What used to take 10 - 20 minutes on the computer, took over an hour and 30 minutes (on average for us and others we spoke to). The COVID requirements were only a minor factor here. This was the worst pre-trip / check-in process I've had in 42 years and 20 cruises.

Overpriced, tiny cabin that was not worth the premium prices.

Awesome Cruise, I give it a 10 as this was our first startup after Covid hit. Ship, crew, food were great. We had issues with the Medallion App, but got by. After we got home the app worked flawlessly. The Medallion itself is great and worked good on board the ship. This saved lots of time getting on and off the ship, and on board. Our Princess Cruise Planner Mike McKee is an asset to Princess and save us a lot of trouble.

Great crew and clean ship. Food was great. Ensenada a waste. All else VERY ENJOYABLE

It was like a Ghost ship with under 700 guest. We only saw one couple when coming or going from our cabin. Mid day on sea day lots of open pool chairs. Staff was on top of everything, as soon as you sit down near the pool you were asked if you wanted a drink(free drinks, coffee tea, lemonade or ice water). For the safety drill we were the only ones checking in at the time we went. No lines anywhere on the ship. The only time it felt busy was sea day breakfast in the buffet. It was so relaxing with the ship so empty, I'll cruise again during covid.

No much to say, just that it felt great to be back on a ship after so long. The staff was almost too much trying to help all the time. It was hard to talk to our dinner table mates because we kept getting interrupted every two minutes.

We were glad to get away for this week. None of the stops were new to us, but we did get to Alcatraz in San Francisco for the first time. Love Holland America!