patriciaselle

This ship is in need of some serious overhaul.  Ship had problems with water leaking into corridors and rooms during rainstorm.  Service was poor in many areas and had to stand at service desk many times to deal with overcharges on our accounts.  We had booked this cruise to celebrate a family members birthday.  There were 11 family members on board.  Every cabin had difficulty with our finances.  The wi-fi phone package never worked for anyone.   The cabins had air circulation problems. Lights were burned out on arrival in the suite and still out on departure. Several of our group had difficulty with rooms not being serviced on a daily basis. The dining room had difficulty seating our group on multiple nights even though this was prearranged prior to departure.  Water excursions had to be cancelled in Cozumel due to windy conditions.  Our excursion to the ruins was nice and had a very informed tour guide.  Our bus had a leaky air conditioner that dripped down my arm every few minutes.  Our food stop was awful.  We were charged $12.00 for a SMALL plate of soggy nachos that were supposed to be chicken nachos.  NO CHICKEN what so ever.  We had to chase down the waiter for the bottle of water that was purchased at the time our bus left.  We did have a great snorkel adventure in Grand Caymans.  The adventure was everything that was advertised.  We went to Hard Rock for beach time in Montego Bay, jamaica.  We could have easily walked there.  We got on a bus that was supposed to be free.  The driver informed us that we had to pay $5.00 per person once we were underway.  Every spa service for our group was double charged to our accounts.  Spent a lot of time at service desk trying to straighten this out. Not our best vacation and left us wondering if we want to travel with this cruise line again.