Traveling with teens in two separate rooms and our groups have now been booked in room on separate floors

We are a family of four bringing a friend along. Had planned for the parents to share a room and teens to share a room next door, even paying extra for less desirable (than booking on Expedia) so we would request rooms next door. We were specific of our need and it was granted. Until one room was upgraded. Now one group is on the tenth flor at the back of shop and the other is at the front on the fifth floor. I have talked with five different people and been told t

different things - best resolution - they would downgrade us (which is fine) but no changes have been made and we disembark tomorrow. Any suggestions? What are my legal obligations? Suck it up and my husband and I split up? Ships legal obligations to keep minors close to parents?

13 Answers

Outstanding advice!

This will entirely depend on what type of booking you made. The issue is not with the cruise line I do not think but with expedia. Why was the upgrade accepted? I have never had an upgrade that was not offered. You definitely have a valid grievance but good luck getting to the bottom of it. I suspect Expidia will blame the cruise line and the cruise line will point at Expedia ... best I can suggest is to resign yourself to the current booking and hope the teens can behave themselves or change the room assignments. Either way do not let it ruin your vacation. Adapt and have a great cruise then sort it out after you are home.

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