We booked a seacation UK only cruise for four days at sea on Regal Princess this coming August… we have cruised with them before and are Platinum passengers… BUT, a day AFTER we and lots of others paid fully they dropped the prices by £200..! So, email sent to them and reply was TOUGH LUCK! Be warned NOT to book early with Princess as you will NOT be levelled up in any way?

Tags: Princess Cruises ripped off booked early no

20 Answers

Email is easy to reject. Try a phone call and escalate up the food chain a bit. You should at the least get some on board credit.

Hi, Many thanks for your info and yes we tried this and did actually speak with someone there in Princess Customer Service... no luck. They just say tough luck. You booked at this price, now we have dropped it the day after you paid us the balance, sorry but nothing we will be doing about this..... They did advise that we can ask for a refund, only thing is we LOSE £409...??? ... and will have to wait months for it to be sent to us! Not too certain why a company like Princess is so money orientated and NOT customer focussed, especially now, you’d think they would actually want to KEEP their loyal customers happy and contented wouldnt you? We are pragmatic people and this will not upset our cruise, but it WILL limit ALL our future spending with Princess... at ALL levels. Shops onboard, Gratuities, excursions etc... Even if someone there in Princess reads this they will most probably ignore it, so we will ignore them and just have a great and happy time onboard our next four cruises with them.

If you decide to give them a call, you need to work your way up the chain of command. Everyone has a boss, so if you didn't get the response you expected from Customer Service, ask to speak to a Supervisor. If you still don't like your response, ask to speak to their boss and so on. If you want to, you could even demand the contact information for Princess HQ, since they're a publicly traded company and file a complaint.

If you still don't like the answer, you can take your business elsewhere.

One thing you failed to mention, when is/was the final payment due date? Past that time is the only time I have not been able to get the better deal. If the trip is in August, I would guess that you are past it.

We paid fully the balance on 18th June, ( this was the latest day to check for any pricing changes prior to actually paying), along with probably hundreds of others… they dropped the pricing the very next day!

Hi, cruise queen, yes we will do this and thanks for this info… being retired means you can really get your teeth into these upsetting things and do something about it.. even if it’s raising awareness for others? we will still have a fab time but will just find all ways to not spend/lose any more money with them onboard to try to claw back our loss!

Use your personal cruise planner if you do not have one ask for Mr. Mike Mckee (USA)

Your last payment date is based on when you made your reservation. I guess I would not expect them to honor a discount after that date. It is like the airlines if you have paid for a flight when it gets closer to the date they sometimes will drop the rate to fill the plane. But they wont refund you money. I know that's probably not what you want to hear, but as other have said you can push it up and still try.

Hi and many thanks for this update and reminder of what can happen sometime? However, with Princess app passengers have to have paid full and final balance before 60 days prior to departure day? As we are all departing on the same day then all our final payment dates would be the same? Princess dropped their pricing on this cruise a day AFTER this date.. I don’t think this was accidental in any way and was chosen to get maximum payment with no comeback from customers.. a bit shady if nothing else? Most passengers probably won’t look at latest pricing after they have paid final balance but we looked it up for two couples who were contemplating coming with us.. they decided to go elsewhere when they saw the email to us from Princess basically saying to us ‘tough luck’… anyway as soon as we get on the ship all this will be forgotten, together with our credit cards we normally use on the cruises..! Blessings, John

Unfortunately it is the way the industry works. At last payment the evaluate how full or empty the cruise is and will adjust the price of existing cabins up or down as the goal is to fill as many cabins as possible. In the old days the cruise lines were a bit more amenable to adjustments for those that have already paid but with having nothing but expenses for the past year and a quarter with no revenue they are less inclined to do so. There has always been a give and take with booking early or last minute. This is one of those times when booking early did not work as well, other than ensuring you get the cabin of your choice. It will be interesting to see how things unfold with the other cruise lines to see if this will become the new norm. I know before the shutdown NCL was trying not to discount last minute sales but times are different now.


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