We had booked a 10 day Partial Panama Canal from FLL on the Crown Princess for 11/16. After spending several hours on their Medallion App trying to get addresses adjusted, dining times booked, etc, a few days ago I was notified by my TA that the cruise had been cancelled and rebooked on the Emerald Princess. Both ships are virtually the same, so I am not really sure why they felt they needed to do this, but OK.
This evening, I checked the Princess site and the Upcoming Cruises had been updated - even the cabin was the same (hand-picked for personal reasons -- Thanks, Amy for any sweat you poured into this to make sure it happened ) but my entire check-in had been erased - I had to start over.
To start, on the app, it appeared to show that I was traveling solo - Not sure my wife would approve. I had to go to Princess.com to double check the booking there, which appeared correct. Then went back to the app and spent 30 minutes trying to diagnose the problem. Not sure why or how, but after several tries, my wife appeared back on the app. After doing the check-in procedures for both of us, I got to the Medallion order page. I again corrected the address, ordered the medallions, and finalized the order. That is when I noticed that the address change had not taken and they were to be mailed to my old address. I quickly cancelled the order, and attempted to change my address. After several tries (about 30 minutes) I finally got the address change saved and re-ordered the medallions.I was about to finalize the order and noticed I had fat-fingered my street address and had the medallions being delivered across the street. (I don't mind my neighbors too much, but I am not giving them my cruise!). Another half-hour of trying to correct the address and finally got it to save. Finally, after several hours of working through the horrible app, I am back to where I was a few days ago and am going on a cruise!!!
(Note that as bad as the Princess app is, it is still better than the Celebrity site!)