Originally posted by:
ableman
This probably caused some serious heartburn amongst the "logistics department" at NCL. Just imagine what it must take to get a serious repair of a cruise ship undertaken in a foreign port, AND THEN come up with a revised itinerary. It's not like the captain of the ship can say " just pull into the marina over there and have the mechanic on duty look at it, then after we get back underway we'll just head over to Cozumel for a night".
The amount of information going back and forth over the phone lines and internet must be intense, with engineers conversing and troubleshooting with the maintenance crew. If parts (and/or people) needed to be flown in from the shipbuilder (Werft-Germany) to Columbia to complete the repairs, then all sorts of documentation needed to be completed and approved. The bureaucracy had to be spun up to quickly address the issues, (no easy task).
Now, add to all that the attempts to contact alternative port's authorities to see if the NCL Sky can be added to their port schedule for any given day, or for the port of Cartagena to redirect the ships that were due to occupy the spot where the Sky had sat for a couple days longer than anticipated. Of any of the alternate ports that could take the Sky, they would have to be within the ships maximum cruising range, have the infrastructure to accommodate the ship and it's guest, and have a slip available at that time.
I could go on, but I think you get the picture. The ships crew didn't regularly update the guests because they probably didn't know themselves for many hours as to exactly what was going to happen.