Do they deserve a refund?

After multiple itinerary changes on the Norwegian Spirit's September 27 cruise, passengers nearly rioted in the atrium, demanding a refund. I break down what happened and why that refund probably isn't going to be coming:

https://cruiseline.com/advice/what-s-hot/news/angry-norwegian-spirit-passengers-refund

Do you think they deserve a full refund? Why or why not?

Tags: Norwegian Cruise Line Norwegian Spirit

13 Answers

No refund. No class either.

I have a suggestion what the Captain could do, but he'd lose his ticket. I sincerely hope NCL knows who these clods are...probably not...just the passenger roster to go by. They won't cruise with NCL again, which is fine with me..probably wind up posting on an assortment of boards about what a horrible line it is....for years....the unfortunate part is they'll wind up elsewhere if they want to cruise again. We have cruised a number of other lines, matter of fact we have TWO CCL's now mixed in with a few with NCL. So its possible some of these dolts could wind up on board with me...or some of you...

In all seriousness tho...we have had a number of threads re those useless lifeboat drills, and how they've changed over the years, and how some folks try to avoid them etc etc...I've always opined that the real problem in an emergency isn't the crew, its your fellow passengers...THEY'RE what you have to deal with if the unthinkable happens.

You gotta watch the video from the previous thread. If someone could post it to this thread would be great. What a bunch of losers. All the things I could do during a sea day, hanging out in the lobby chanting was not one of them. Check out the dude demanding the captain do something. Priceless

I agree with the previous posts. What I find fascinating about this, is If the Captain decided to try to dock or sailed into weather, theses same people would be complaining that happened and demanding refunds. Read your contracts folks, but I never have a problem with the Master of the vessel siding with caution and putting the safety of his ship, crew and passengers first.

Agree with preceding comments. The reason prices are discounted during hurricane season, is because there might be hurricanes. You pay your money and you take your chances. we are on Adventure, going down the East coast. We have had 3 days with excessively rough seas and had to bypass a port. No refund.

25% Future cruise credit is perfect compensation. Cruise lines do not control the weather and sea conditions

Do they deserve a refund ... absolutely not. They were fed and pampered for the duration of the cruise. Is the cruise line supposed to swallow that. They have staff that catered to and cleaned up after this ungrateful lot. I am willing to bet that the poor staff did not fare so well in the tip department either on this cruise.

Itineraries change ... this is a fact of life. Sometimes with warning and sometimes not. The hurricane that impacted the cruise was around for some time and everyone knew where it was going so the changes should really not be much of a surprise.

I understand the disappointment but the cruise line made the responsible call. These short sighted people are too easy to forget the Viking cruise ship last year that ignored the high winds and poor weather and ended up in trouble off of a rocky shore in this very same area.

They got (or will get) what they deserve, which isn't much. There was another thread on this, and I opined about the sense of "entitlement" some folks feel because they're cruising...la-de-dah....and of course, there's the old "deep pockets" attitude...same thing happens in casinos. Its kind of refreshing to read the general opinions in here...

Appropriate compensation given. Always err on the side of safety. You travel during hurricane season so you are well aware of possible port cancellations due to weather.

They received an appropriate refund. Before they start lawyering up, they better re-read the contract they signed and read any future cruise contracts, that is if they go on any more cruises.....

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