Do they deserve a refund?

After multiple itinerary changes on the Norwegian Spirit's September 27 cruise, passengers nearly rioted in the atrium, demanding a refund. I break down what happened and why that refund probably isn't going to be coming:

https://cruiseline.com/advice/what-s-hot/news/angry-norwegian-spirit-passengers-refund

Do you think they deserve a full refund? Why or why not?

Tags: Norwegian Cruise Line Norwegian Spirit

13 Answers

Not a full refund because ports were avoided for safety reasons. Safety of the passengers must come first. Refund of missed port fees would be more amicable.

When you sail with any cruise line your safety is their top priority. If you read the fine print it even says if it's not safe they will not stop. Also, why would you sail during hurricane season? That is the chance these people took and it didn't pan out due to the weather. I have cruised about 30 times. I don't think they should get a full refund.

No refund. I've read the posts, these are some of the most whiny people I've ever seen. I live in Florida and sail frequently during hurricane season. Sometimes you miss ports due to weather. I'd rather be safe. These people rioted in the lobby, were rude to staff, they should have been arrested or at least kicked off at the next port. And the reports of bad food and toilet problems? Why are there passengers who had NO problems and enjoyed their vacation? These are the people you don't want on a ship with you. They deserve nothing.

They received an appropriate refund. Before they start lawyering up, they better re-read the contract they signed and read any future cruise contracts, that is if they go on any more cruises.....

Appropriate compensation given. Always err on the side of safety. You travel during hurricane season so you are well aware of possible port cancellations due to weather.

They got (or will get) what they deserve, which isn't much. There was another thread on this, and I opined about the sense of "entitlement" some folks feel because they're cruising...la-de-dah....and of course, there's the old "deep pockets" attitude...same thing happens in casinos. Its kind of refreshing to read the general opinions in here...

Do they deserve a refund ... absolutely not. They were fed and pampered for the duration of the cruise. Is the cruise line supposed to swallow that. They have staff that catered to and cleaned up after this ungrateful lot. I am willing to bet that the poor staff did not fare so well in the tip department either on this cruise.

Itineraries change ... this is a fact of life. Sometimes with warning and sometimes not. The hurricane that impacted the cruise was around for some time and everyone knew where it was going so the changes should really not be much of a surprise.

I understand the disappointment but the cruise line made the responsible call. These short sighted people are too easy to forget the Viking cruise ship last year that ignored the high winds and poor weather and ended up in trouble off of a rocky shore in this very same area.

25% Future cruise credit is perfect compensation. Cruise lines do not control the weather and sea conditions

Agree with preceding comments. The reason prices are discounted during hurricane season, is because there might be hurricanes. You pay your money and you take your chances. we are on Adventure, going down the East coast. We have had 3 days with excessively rough seas and had to bypass a port. No refund.

I agree with the previous posts. What I find fascinating about this, is If the Captain decided to try to dock or sailed into weather, theses same people would be complaining that happened and demanding refunds. Read your contracts folks, but I never have a problem with the Master of the vessel siding with caution and putting the safety of his ship, crew and passengers first.

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