Disappointed

Thanks - that last post is just what I needed today

LOL oh...

I think he was referring to a discussion earlier in the thread. Your reply is still there -- not deleted.

Huh? I merely posted the response from Carnival to me. Not inappropriate at all. My correspondence with them was very professional and only showing my dissatisfaction.

Not sure that your comment was warranted here, but what do I know!

I've deleted several posts that were less than courteous and/or that involved the discussion of the discourteous comments.

It's important to choose words carefully and avoid name calling, even if you don't think you're speaking about a specific person.

That said, please use the 'Mark Inappropriate' flag button with care and only flag posts that clearly violate our community guidelines.

LOL I had to share this with you folks. This is Carnival's response to my comment and review:

Hello Mr. Keegan, We would first like to welcome you back and thank you for once again sailing with Carnival. We hope you enjoyed your Eastern Caribbean cruise and returned home with wonderful memories. As you know, at Carnival designing memorable trips is at the heart of our business, and we’re keenly aware that a cruise is meant to be an escape from the stresses and strains of everyday life. That being said, we want to take this opportunity to extend our heartfelt apologies for the experience that you encountered while onboard. We are sorry to hear that besides a handful of crew members who stood out and went out of their way to do their part and engage as well as interact with you, the majority of the staff onboard was rude, uncaring, and not helpful at all. As you know from being a past cruiser this is definitely not the norm and not at all the experience that we wanted you to have. Prompt and attentive service is always stressed by our corporation, and we make it very clear to our personnel’s that inefficiency or indifference will not be tolerated. In addition, we know that you have become accustomed to the different perks that Carnival has offered in the past. Unfortunately, after many surveys and feedback from our customer we have conclude that some of the perks that was being offered did not have an effect on the guests when sailing, and with that decided to make a few changes when it came to the free drinks, chocolate left in the cabin and the past guest parties. In regards to perk being that you are only six days away from being a gold member. We do have where in addition to the complimentary water that you receive in your cabin, you will also receive a gold vifp pin on every sailing, and an appreciation drink on five plus day cruises. Nonetheless, we thank you for you for pointing out the areas that need improvement; we have documented your dissatisfaction and feedback and have forwarded it to our proper department heads to be addressed internally. We assure you that our management team will review each and every matter internally and will take any action necessary to prevent a recurrence of this nature in the future. As well as make improvements where warranted. We do want to assure you that we are just as committed today as we have been in previous years to provide a top-notch cruise experience. We do hope that you will be able to reflect on the more enjoyable aspects of your vacation and will once again consider Carnival for your future vacation plans. We’d love nothing more than to welcome you back again soon.

Sincerely,

Daphene Dagrin

Guest Care Specialist

On the last Princess cruise, my wife and I dressed up nice for the formal night and pictures. We enjoy that very much as well as getting the "fun casual " pictures done.

I have a shot of another guest wearing the same suit, tie and shirt as me. He bought from the same company... different city though. It was very, very funny for us.

I want the formal idea and the classy nights to keep going, so I will look for that on cruises. If the cruise offers them, then I will look at the line. Otherwise.....

We have been cruising since 1972. There has been a considerable drop in the food quality and overall classiness. We have been on many lines, some of which are no longer in business. We like a little elegance. Big problem now; Too many people bring their undisciplined 'brats' with them. They bother the other passengers with their racing around, running all over and running into people. The parents just let them run loose. I have even seen parents changing a table seating while their children were running around pawing the glassware, cups and silverware while the parents were not making any effort to intervene. No wonder there are so many people that get ill on the ships!

I'm and old school cruiser. I dress appropriately in the MDR and I like formal/elegant nights. I understand today's casual culture, and the expense of flying with extra luggage. I think Carnival's Throw Back 80's day on the Journey Cruises is a neat way to show new cruisers what the cruising experience used to be like. It was a joy being photographed with the captain. We haven't done that in years.

Like other industries, cruise lines are cutting back and the quality is going down. That's a fact of life in a capitalistic society.

We have been very pleased with NCL. It took a little getting used to, but we find it to be a relaxed atmosphere. The food is usually very good at the very least. Service is always excellent. And, they leave year round from NY